Estée Lauder Counter Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Estée Lauder Counter Manager role at Sephora White City, London. Lead beauty advisors, drive sales targets, and manage retail operations in a prestige cosmetics environment.
Role & Responsibilities
- Lead, coach, and develop a team of Beauty Advisors to achieve sales, customer service, and operational targets
- Create and execute agile business plans to recruit and retain customers through strategic targeting and in-store events
- Manage exceptional customer relationship management and provide inspirational, authentic, and personalized service
- Oversee retail operations including inventory management, cash reconciliation, and point-of-sale procedures
- Develop and execute strategic customer targeting and event planning to drive sales performance
- Maintain flexible retail scheduling across days, nights, weekends, and special events
- Support Store Manager in achieving all counter and store-level performance objectives
Qualifications
- Proven supervisory and coaching experience in a fast-paced retail environment
- Demonstrated track record of mentoring others to achieve sales and customer service targets
- Strong retail operations experience including inventory management and cash reconciliation
- Previous experience with retail point-of-sale software systems
- Proficiency in Microsoft Office
- Passion for providing inspirational, authentic, and personalized customer service
- Experience managing large teams; beauty or fragrance experience is desirable
- Ability to work retail hours including days, nights, weekends, and special events
- Legal right to live and work in the United Kingdom
Skills
Experience
Proven supervisory and retail operations experience in a fast-paced, preferably cosmetics-focused retail environment. Demonstrated ability to lead and develop sales teams, with a track record of coaching others to achieve sales and customer service targets. Experience with retail business planning, customer relationship management, and point-of-sale systems required.
Education
No specific educational qualification stated; secondary education or equivalent assumed as standard for retail management roles.
Workplace
This position is based in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Beauty Counter Supervisor», «Retail Team Lead», «Beauty Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.