Estée Lauder Counter Manager
- Location
- JohannesburgGautengSouth Africa
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Counter Manager at Estée Lauder in Johannesburg. Lead a sales team in luxury beauty retail with strategic business planning and customer relationship management.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets
- Create and execute agile business plans focused on customer acquisition and retention through strategic targeting
- Plan and execute impactful in-store events and promotional activities
- Manage customer relationship management initiatives and drive exceptional customer experiences
- Build and maintain extensive informal networks within the customer base
- Manage financial planning, budgets, and resource allocation for the counter
- Oversee computerised systems including point-of-sale platforms, email, and Microsoft Excel reporting
- Model team values including respect, helpfulness, and cooperation while holding team members accountable for performance
Qualifications
- Effective verbal and written communication skills with excellent interpersonal abilities
- Quality customer service expertise with proven ability to persuade and influence
- Results-oriented mindset with high drive to meet objectives and standards
- Ability to anticipate and meet customer needs with diplomacy and tact in challenging situations
- High attention to detail and strong organisational skills
- Capacity to work autonomously while contributing effectively to team goals
- Proactive and positive approach to work with commitment to discretion and confidentiality
- Working knowledge of computerised systems including email and Microsoft Excel
Skills
Experience
Proven retail sales experience with demonstrated team leadership capabilities in a fast-paced retail environment. Experience in strategic planning and execution, along with ability to develop and manage financial plans and resources, is required. The degree of experience may vary depending on store size and business complexity.
Workplace
This position is based in Johannesburg, Gauteng, South Africa.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Counter Lead», «Point of Sale Supervisor», «Beauty Counter Supervisor», «Store Counter Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.