Estée Lauder Counter Manager

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

Estée Lauder seeks a dynamic and inspirational Counter Manager to lead and develop a sales team, driving achievement of sales, customer service, and operational targets within a Boots retail environment. This role offers full accountability for business planning, customer acquisition through strategic events and relationship management, and team leadership—positioning the successful candidate as the effective CEO of the beauty counter. The position provides exposure to business planning, consumer insights, event management, and front-line marketing, supporting progression within the prestige beauty industry.

Role & Responsibilities

• Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets
• Create and execute an agile business plan for customer acquisition and retention through strategic targeting and in-store events
• Manage customer relationships and ensure exceptional customer service standards
• Oversee team performance and hold team members accountable to objectives
• Develop and manage financial plans and allocate resources effectively
• Build and maintain informal networks to support business growth
• Model team values including respect, helpfulness, and cooperation

Qualifications

• Proven leadership and coaching skills in a fast-paced retail environment
• Retail sales experience with demonstrated team leadership capability
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of computerised systems, email, and Microsoft Excel
• Excellent verbal and written communication skills with strong interpersonal abilities
• Quality customer service skills with ability to handle difficult situations with diplomacy
• High attention to detail and strong organizational skills
• Ability to work autonomously while contributing effectively to team objectives

Skills

Experience

Retail sales experience with proven team leadership capability; experience in strategic planning and execution is essential. The degree of experience required is dependent on the size and complexity of the store or business environment.

Education

None explicitly stated in source material.

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.