Estée Lauder Counter Lead
- Employment
- Part-Time
- Seniority
- Lead
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Estée Lauder Counter Lead in Sidmouth, UK. Drive luxury beauty sales at the point of sale, 30 hours per week across 5 days.
Role & Responsibilities
- Drive sales turnover and market share through consistent consumer focus and excellence in selling techniques
- Maximize sales performance by providing exceptional service, maintaining retail standards, and executing commercial reports-based decisions
- Maintain a credible and professional brand image at all times to internal and external consumers
- Achieve and exceed daily and weekly sales targets through strategic planning and effective execution
- Plan and execute local marketing initiatives and events aligned to retailer activity and brand strategy
- Deliver excellence in customer service by implementing measures to improve service levels and create a zero-complaints culture
- Lead by example as a brand ambassador, ensuring brand values and heritage are represented and brought to life
- Manage refunds, complaints, and customer issues in line with company guidelines and escalate appropriately to Area Manager
- Develop and execute consumer recruitment and retention strategies to build a loyal customer base
- Maintain up-to-date product knowledge to deliver industry-leading experiences and meet consumer needs
- Review and maintain retail standards daily, including product displays, housekeeping, messaging, and pricing
- Ensure timely completion of deliveries, stock movements, and associated administration within company timeframes
- Implement company security policies and procedures to minimize stock loss
- Create and maintain a safe working environment ensuring compliance with all health and safety policies
- Plan and deliver visual merchandising layouts according to guidelines and agreed timescales
- Monitor promotions, discounts, and product performance, identifying trends and suggesting improvements
- Leverage digital tools and social media to enhance brand visibility, drive business, and protect brand image
- Ensure awareness of omnichannel sales opportunities including events, digital channels, and alternative sales avenues
- Monitor competitor activities and identify missed commercial opportunities
Qualifications
- Experience in a fast-paced retail and/or consumer-facing environment
- Commercial understanding and awareness of the beauty and luxury retail industry
- Proven ability to drive self-development and continuous improvement
- Effective communication, organization, and prioritization skills
Skills
Experience
Experience in a fast-paced retail and consumer-facing environment, with demonstrated success in driving sales and maintaining high retail standards in a luxury or prestige beauty context preferred.
Workplace
The successful candidate will be located in Sidmouth, Devon, UK, with easy access to Exeter.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Lead», «Brand Ambassador - Retail», «Counter Manager», «Beauty Advisor Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.