Estée Lauder Counter Lead

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

Estée Lauder Counter Lead at Boots Maidstone responsible for driving sales turnover and market share through consumer-focused retail leadership. The role encompasses sales maximization, brand representation, operational excellence, visual merchandising, and staff coordination across a 26.25-hour weekly schedule. Leadership of local marketing initiatives, complaint management, and omnichannel awareness are key to success.

Role & Responsibilities

• Drive sales turnover and market share whilst maintaining consistent consumer focus and brand image integrity
• Maximise sales performance through excellent service delivery, retail standards, and effective selling techniques
• Achieve and monitor daily and weekly sales targets, utilising commercial reports to inform decision-making
• Plan and execute visual merchandising layouts in accordance with brand guidelines and agreed timescales
• Manage daily stock replenishment and inventory across omnichannel sales avenues including events, digital, and traditional retail
• Develop and maintain comprehensive product knowledge to deliver industry-leading customer experience
• Implement and monitor local marketing and events initiatives aligned with retailer activity and brand strategy
• Maintain daily review of retail standards including product displays, housekeeping, messaging, and pricing accuracy
• Oversee deliveries, stock movements, and associated administration within agreed company timeframes
• Ensure all refunds and complaints are managed according to company guidelines to mutually satisfactory resolution
• Monitor competitor activity and identify missed sales opportunities
• Leverage social media and digital tools to drive business growth whilst protecting brand image
• Create and maintain a safe working environment in compliance with company and retailer policies
• Manage all promotions and discounts in accordance with company guidelines; identify trends to enhance product performance

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment
• Commercial understanding and awareness of the beauty and luxury retail industry
• Demonstrated ability to drive self-development and continuous improvement
• Effective communication, organisational, and prioritisation skills

Skills

Experience

Experience in a fast-paced retail and/or consumer-facing environment is essential. Candidates should demonstrate a proven track record of driving sales performance and maintaining brand standards in a retail setting.

Education

No specific formal education qualifications are stated as mandatory; however, literacy and numeracy commensurate with retail operations and sales reporting are expected.

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.