Estée Lauder Counter Lead

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

The Counter Lead drives sales turnover and market share for the Estée Lauder counter while maintaining an exemplary brand image and consumer focus. This role encompasses leading local sales strategy, managing daily retail operations, visual merchandising, inventory management, staff coordination, and implementing omnichannel initiatives to maximize revenue and ensure exceptional customer experience across in-store, events, and digital touchpoints.

Role & Responsibilities

• Drive sales performance and market share through strategic selling and exceptional service delivery
• Maintain and elevate the Estée Lauder brand image through professional conduct and adherence to brand values
• Lead visual merchandising execution, ensuring counter displays comply with brand guidelines and drive product performance
• Manage daily inventory replenishment, stock movements, and receipt of deliveries within company timelines
• Develop and execute consumer recruitment and retention strategies to build loyalty and repeat purchase
• Coordinate promotional campaigns, discounts, and special events aligned with retailer and brand marketing calendars
• Monitor competitor activity and identify market opportunities to enhance brand positioning and sales
• Ensure retail standards audit compliance across all operational areas, including product presentation, pricing, and messaging
• Manage customer complaints and refunds in accordance with company guidelines, escalating to Area Manager when necessary
• Maintain comprehensive product knowledge and educate team on features, benefits, and brand heritage to deliver expert consultation
• Leverage digital tools and omnichannel channels—including social media, events, and e-commerce—to amplify brand presence and drive sales
• Create and maintain a safe, secure, and compliant working environment per company and retailer policies
• Monitor daily, weekly, and monthly sales targets and adjust tactics to achieve commercial objectives

Qualifications

• Proven experience in a fast-paced retail or consumer-facing environment
• Commercial awareness and understanding of the prestige beauty industry
• Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously
• Exceptional communication and interpersonal abilities
• Demonstrated commitment to self-development and continuous improvement
• Ability to lead by example and inspire team engagement

Skills

Experience

Minimum 1–2 years of experience in fast-paced retail or consumer-facing environments, preferably within luxury beauty, prestige cosmetics, or premium retail sectors.

Education

Secondary education or equivalent; additional retail or beauty industry certifications are advantageous.

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.