Estée Lauder Counter Lead
- Employment
- Part-Time
- Seniority
- Lead
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Counter Lead at Estée Lauder in Leeds – Part-time retail leadership role driving sales, brand representation, and customer experience.
Role & Responsibilities
- Drive sales turnover and market share while maintaining consumer focus
- Reflect a credible and professional brand image to all internal and external consumers
- Maximize sales through effective selling and provision of excellent service
- Understand and work towards daily and weekly sales targets
- Identify and leverage all available sales channels including events, omnichannel, and digital platforms
- Monitor competitor activities and identify missed opportunities
- Utilize social media effectively to drive business and enhance brand image
- Deliver the brand strategy through an effective local marketing plan
- Plan and implement local marketing and events initiatives aligned with retailer activity
- Ensure excellence in service delivery by implementing continuous improvement measures
- Serve as a brand ambassador and ensure brand values are represented and brought to life
- Manage all refunds and complaints in accordance with company guidelines
- Maintain current product knowledge through digital tools and training
- Develop and implement consumer recruitment and retention strategies
- Ensure retail standards are maintained daily across product presentation, housekeeping, displays, and pricing
- Manage deliveries, stock movements, and associated administration within agreed timeframes
- Implement all auditable processes and take corrective action in areas of risk
- Minimize stock loss through adherence to security policies
- Create and maintain a safe working environment compliant with company and retailer policies
- Manage daily replenishment and monitor commercial reports for sales optimization
- Plan and deliver visual merchandising layouts according to guidelines
- Manage promotions and discounts in accordance with company guidelines
- Identify trends and make suggestions to enhance product performance
Qualifications
- Experience in fast-paced retail and/or consumer-facing environments
- Commercial understanding and industry awareness
- Effective communication, organization, and prioritization skills
- Ability to drive self-development
Skills
Experience
Experience in a fast-paced retail and/or consumer-facing environment with demonstrated ability to drive self-development. Commercial understanding and awareness of industry trends required.
Workplace
This position is based in Leeds, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Representative», «Counter Manager», «Sales Lead», «Beauty Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.