Estée Lauder Counter Lead

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

Estée Lauder is seeking a Counter Lead in Gainsborough to drive sales, deliver excellent consumer service, lead local brand activity and maintain retail, operational and visual merchandising standards. The role is full-time.

Role & Responsibilities

• Support the Estée Lauder brand in driving sales turnover and market share through a consistent consumer focus.
• Represent a credible and professional brand image to internal and external consumers.
• Maximise sales through selling, excellent service and strong retail standards.
• Contribute to operational efficiency by following store, brand and company procedures and guidelines.
• Understand daily and weekly targets.
• Maintain awareness of additional sales channels, including events, omnichannel and digital channels.
• Keep up to date with competitor activity and missed opportunities.
• Use social media effectively to drive the business and protect and enhance the brand image.
• Deliver the brand strategy and an effective local plan.
• Plan and implement local marketing and event initiatives aligned with retailer activity.
• Continually improve service levels, foster a zero-consumer-complaints mindset and create a surprise-and-delight culture.
• Act as a brand ambassador, ensuring brand values are represented and brought to life.
• Manage refunds and complaints in line with company guidelines and reach mutually satisfactory outcomes; inform or consult the Area Manager where appropriate.
• Use digital tools to keep knowledge up to date.
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Maintain current product knowledge to provide an industry-leading experience and meet consumer needs.
• Plan to maintain excellent standards across products, housekeeping, displays, messaging and pricing.
• Review retail standards daily and maintain them at the required level.
• Complete deliveries, stock movements and related administration within agreed company timeframes.
• Action auditable processes and administration in line with company guidelines, taking corrective action in identified risk areas.
• Fulfil information requests accurately and within set deadlines.
• Minimise stock loss by correctly implementing and following company security policies and procedures.
• Maintain a safe working environment for consumers and comply with company and retailer policies and procedures.
• Ensure health and safety responsibilities and operational activities achieve at least an 'Acceptable' overall audit grading.
• Manage daily replenishment and take appropriate action where necessary.
• Maximise sales performance by reviewing commercial reports before making commercial decisions.
• Plan and deliver the visual merchandising layout in line with guidelines and agreed timescales.
• Identify stock package issues, take corrective action and inform the Area Manager when issues are beyond direct control.
• Manage promotions and discounts in line with company guidelines.
• Identify trends and recommend ways to improve product performance.

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of the industry.
• Effective communication, organisation and prioritisation skills.

Skills

Experience

Experience in a fast-paced retail and/or consumer-facing environment.

Workplace

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.