Estée Lauder Counter Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Estée Lauder Counter Lead position at Sephora Edinburgh—lead beauty counter sales, service, and operations in a full-time role.
Role & Responsibilities
- Drive sales performance and market share growth through consumer-focused selling and excellent service delivery
- Maintain and reflect a credible and professional brand image to all internal and external consumers
- Achieve daily and weekly sales targets and develop awareness of alternative sales avenues including events, omnichannel, and digital channels
- Monitor competitor activities and identify missed commercial opportunities
- Leverage social media effectively to enhance brand image and drive business growth
- Execute the brand strategy through effective local planning and marketing initiatives aligned with retailer activity
- Deliver excellence in service execution by implementing measures to improve service levels and foster a customer delight culture
- Serve as a brand ambassador, embodying and bringing brand values to life
- Manage refunds and complaints in accordance with company guidelines to mutually satisfactory resolution
- Develop and maintain up-to-date product knowledge to ensure industry-leading consumer experience
- Review retail standards daily to ensure visual presentation, merchandising, housekeeping, displays, messaging, and pricing standards are maintained
- Oversee deliveries, stock movements, and associated administration within company-defined timescales
- Implement security policies and procedures to minimise stock loss
- Create and maintain a safe working environment compliant with company and retailer policies
- Manage daily replenishment and maximise sales performance using commercial reports
- Plan and deliver visual merchandising layouts according to guidelines and timescales
- Identify and address stock package issues and product performance trends
Qualifications
- Experience in a fast-paced retail and/or consumer-facing environment
- Commercial understanding and awareness of the beauty and cosmetics industry
- Ability to drive self-development and continuous improvement
- Effective communication, organisation, and prioritisation skills
Skills
Experience
Experience in a fast-paced retail and/or consumer-facing environment, preferably within luxury beauty, cosmetics, or prestige skincare retail.
Education
Secondary education (equivalent to GCSEs or higher); any relevant retail management or beauty industry training is advantageous.
Workplace
This position is based in Edinburgh, Scotland, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Counter Manager», «Sales Supervisor», «Beauty Counter Lead», «Point-of-Sale Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.