Estée Lauder Counter Lead

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

The Counter Lead drives sales turnover and market share for Estée Lauder at the Sephora Edinburgh counter by maintaining a professional brand image, achieving sales targets, and delivering exceptional service across retail operations. The role encompasses consumer engagement, brand ambassadorship, visual merchandising, stock management, and local marketing execution, with responsibility for operational excellence and compliance with company procedures.

Role & Responsibilities

• Drive sales performance and market share growth through consumer-focused selling and excellent service delivery
• Maintain and reflect a credible and professional brand image to all internal and external consumers
• Achieve daily and weekly sales targets and develop awareness of alternative sales avenues including events, omnichannel, and digital channels
• Monitor competitor activities and identify missed commercial opportunities
• Leverage social media effectively to enhance brand image and drive business growth
• Execute the brand strategy through effective local planning and marketing initiatives aligned with retailer activity
• Deliver excellence in service execution by implementing measures to improve service levels and foster a customer delight culture
• Serve as a brand ambassador, embodying and bringing brand values to life
• Manage refunds and complaints in accordance with company guidelines to mutually satisfactory resolution
• Develop and maintain up-to-date product knowledge to ensure industry-leading consumer experience
• Review retail standards daily to ensure visual presentation, merchandising, housekeeping, displays, messaging, and pricing standards are maintained
• Oversee deliveries, stock movements, and associated administration within company-defined timescales
• Implement security policies and procedures to minimise stock loss
• Create and maintain a safe working environment compliant with company and retailer policies
• Manage daily replenishment and maximise sales performance using commercial reports
• Plan and deliver visual merchandising layouts according to guidelines and timescales
• Identify and address stock package issues and product performance trends

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment
• Commercial understanding and awareness of the beauty and cosmetics industry
• Ability to drive self-development and continuous improvement
• Effective communication, organisation, and prioritisation skills

Skills

Experience

Experience in a fast-paced retail and/or consumer-facing environment, preferably within luxury beauty, cosmetics, or prestige skincare retail.

Education

Secondary education (equivalent to GCSEs or higher); any relevant retail management or beauty industry training is advantageous.

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.