Estée Lauder Companies Training Operations Manager

About Estée Lauder Companies

The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.

Role & Responsibilities

• Lead the site’s training and capability strategy to ensure employees have the skills and knowledge required to achieve operational objectives.
• Develop competency frameworks, learning pathways and development programmes to strengthen workforce capability.
• Identify current and future skills requirements and develop training plans aligned with business needs.
• Lead, coach and develop Training Coordinators, Coaches, Process Team Leaders, Warehouse Supervisors and trainers involved in training delivery.
• Drive consistent, high-quality training across departments and shifts.
• Build the capability of trainers and subject matter experts.
• Ensure training systems, records, assessments and qualifications comply with GMP, Health & Safety, Quality, Regulatory and company requirements.
• Maintain training documentation and audit readiness, acting as the site’s key contact for training-related audits and inspections.
• Monitor training effectiveness and address identified gaps and risks.
• Conduct training needs analysis, competency assessments and skills-gap reviews.
• Partner with operational leaders to identify capability requirements and appropriate learning solutions.
• Oversee classroom, on-the-job, coaching, digital and blended learning programmes, keeping materials current and effective.
• Manage governance of the site’s Learning Management System (LMS), ensuring training requirements and records are accurate and compliant.
• Oversee training matrices, competency frameworks and digital learning records.
• Develop reports and dashboards covering training compliance, workforce capability and effectiveness.
• Use data to identify trends, risks and improvement opportunities.
• Build strong relationships across Operations, Quality, Engineering, EHS, HR and external partners.
• Guide managers and employees on training and capability matters.
• Lead continuous improvement initiatives to enhance training efficiency, employee capability and operational performance.
• Support cross-functional projects, digitalisation, site transformation and operational excellence programmes.

Qualifications

• At least 5 years’ experience in Training, Learning & Development or Operational Excellence, ideally within a manufacturing environment.
• At least 3 years’ leadership experience, including managing training teams, trainers, coordinators and/or subject matter experts.
• Strong understanding of adult learning principles and instructional design.
• Experience developing and implementing competency-based training frameworks.
• Knowledge of Good Manufacturing Practice (GMP), Health & Safety, Quality Systems and compliance requirements.
• Strong experience managing Learning Management Systems; Cornerstone experience is preferred.
• Experience managing training matrices, competency frameworks and digital learning records.
• Strong data analysis, reporting and dashboarding skills.
• Excellent stakeholder management skills, with confidence working effectively at all levels of an organisation.
• Strong continuous improvement, problem-solving and project management capability.
• A professional qualification in Leadership & Management would be advantageous.

Skills

Experience

At least 5 years’ experience in Training, Learning & Development or Operational Excellence, ideally within manufacturing, and at least 3 years’ leadership experience managing training teams, trainers, coordinators and/or subject matter experts.

Education

A professional qualification in Leadership & Management would be advantageous.

Culture

The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.