- Location
- Galgenen Schwyz Switzerland
- Employment
- Full-Time
- Seniority
- Manager
- Department
- IT & Technology Systems
- Posted
- Oct 30, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a Technology Services Manager to partner with business teams and oversee local IT services across its manufacturing, distribution, and supply chain campuses in Switzerland. Based in Galgenen, the role supports reliable IT operations, service improvement, and strategic technology initiatives.
Role & Responsibilities
- Support the Swiss IT Campus Lead in partnering with the business.
- Advise users on IT best practices, roles and responsibilities, support models, policies, standards, and procedures through guidance, documentation, and workshops.
- Translate local business challenges into practical technology solutions and support the Swiss IT Campus Lead in advancing the global technology strategy.
- Oversee local IT service delivery, vendor performance, and user satisfaction.
- Lead incident escalation and coordinate the resolution of critical service issues.
- Support IT projects, site expansions, office moves, and technology deployments.
- Ensure compliance with IT security, risk, and governance standards.
- Drive continuous improvement initiatives to enhance service quality and efficiency.
- Manage local IT budgets, forecasts, and technology investments.
Qualifications
- Strong stakeholder management and business partnering skills.
- Experience managing IT vendors and service providers.
- Working knowledge of networks, infrastructure, end-user computing, collaboration tools, and cybersecurity.
- Ability to communicate technical concepts clearly to non-technical audiences.
- Experience managing budgets and operational costs.
- ITIL Foundation certification required.
- Proactive problem-solving skills and the ability to thrive in a fast-paced environment.
- Strong communication skills, with the ability to influence and build relationships across all levels.
- Strategic thinking and the ability to balance business priorities with technology requirements.
- Hands-on leadership, ownership, and a results-driven approach.
Skills
Experience
8+ years of experience in IT operations, infrastructure, service delivery, or a related field.
Workplace
This position is based in Galgenen, Schwyz, Switzerland, within easy reach of Zurich.
Explore jobs in Schwyz or in Switzerland.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Services Manager», «IT Operations Manager», «Technology Operations Manager», «IT Service Delivery Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.