Estée Lauder Companies Supply Chain & Logistics Coordinator
Kuala Lumpur Kuala Lumpur Federal Territory Malaysia
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a Supply Chain & Logistics Coordinator to oversee daily logistics operations, customer service, and inventory management across the Malaysia region. The role encompasses 40% logistics operations including 3PL partnership management, SAP system administration, and customs clearance; 30% customer service and order management for B2B and B2C channels; and 30% counter inventory and trade returns optimization. The successful candidate will report to regional supply chain leadership and collaborate cross-functionally with Planning, Sales, Finance, and IT.
Role & Responsibilities
- Lead daily warehouse and transportation operations with 3PL partners, ensuring high-quality problem-solving and standard work execution
- Serve as SAP Key User, providing system expertise and process alignment for returns, inbound, and outbound logistics
- Manage all importation customs clearance processing, compliance, and regulatory documentation
- Monitor 3PL performance across inbound, value-added services (VAS), replenishment, picking, delivery, and returns handling
- Ensure accurate inventory records in the distribution center, including quantity, location, and batch tracking
- Review daily operations and develop security and safety procedures to drive operational standards
- Initiate and lead projects to improve distribution center performance in service level and cost efficiency
- Provide guidance on counter replenishment and order suggestions to internal Malaysia teams
- Manage and coordinate monthly order scheduling, delivery dates, and cutoff times for B2C online and B2B offline channels
- Review and approve order input, edits, and deletions in compliance with manual order policies
- Publish monthly customer service level reports with root cause analysis and communicate improvements to Inventory Managers and Brand teams
- Collaborate cross-functionally with Planning, Sales, Finance, and IT to ensure supply chain synchronization and customer satisfaction
- Own end-to-end order fulfillment for key customers and channels, ensuring excellence in OTIF and SLA KPIs
- Monitor counter inventory levels using Trade MOC (Month of Coverage) tool and communicate with brand and counter partners
- Analyze slow-moving SKUs by category and develop optimization strategies to improve counter productivity
Qualifications
- Bachelor's degree in Business Administration, Supply Chain Management, Statistics, or related business discipline
- 4–5 years of professional experience in customer supply chain planning, distribution, logistics, or procurement
- Proficiency with ERP systems such as SAP, Ariba, or o9 Solutions
- Demonstrated expertise with reporting and analytics platforms such as Power BI, Qlikview, or equivalent
- Proven vendor, logistics, and 3PL management capabilities
- Strong communication skills with ability to engage effectively with senior stakeholders across affiliates and regions
Skills
Experience
4–5 years of professional experience in customer supply chain planning and related supply chain functions such as distribution, logistics, or procurement. Ideal candidates will have demonstrated success managing third-party logistics partners, coordinating B2B and B2C order fulfillment, and optimizing inventory performance in a multi-channel retail or wholesale environment.
Education
Bachelor's degree in Business Administration, Supply Chain Management, Statistics, or related business discipline.
Workplace
The role is situated in Kuala Lumpur, Kuala Lumpur Federal Territory, Malaysia.
Explore jobs in Malaysia.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Logistics Operations Manager», «Supply Chain Specialist», «Order Management Coordinator», «Warehouse Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.