- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $17.63–29.38/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring smooth, efficient store operations at Chicago Premium Outlets in Aurora. This supervisory role requires exceptional coaching and mentoring capabilities to lead by example, model desired sales behaviors, and guide the team in delivering inspirational, authentic, and personalized customer service while achieving sales and customer service targets. The Key Holder manages essential opening and closing procedures, cash reconciliation, and retail operations responsibilities on a rotating schedule.
Role & Responsibilities
- Coach and mentor sales team members, modeling behaviors that drive inspirational, authentic, and personalized customer service delivery
- Support Store Manager and Assistant Manager in daily store operations and staff leadership
- Execute opening and closing procedures on a rota basis, including cash reconciliation and point-of-sale operations
- Ensure achievement of sales and customer service targets by leading by example and fostering team accountability
- Manage cash handling and daily financial reconciliation with precision and accuracy
- Maintain retail standards and operational excellence in a fast-paced, customer-focused environment
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Previous supervisory or lead experience, including coaching and mentoring others to achieve sales and customer service targets
- Experience with retail point-of-sale (POS) software systems
- Proficiency in cash handling and retail operations, including store opening and closing procedures
- Ability to work retail hours including days, nights, weekends, and special events
Skills
Experience
Previous retail experience preferably in cosmetics or prestige beauty. Prior supervisory experience with responsibility for coaching, mentoring, and leading others to achieve sales and customer service targets is desirable. Experience with retail operations including cash reconciliation and opening/closing procedures is desirable.
Workplace
The role is situated in Aurora, Illinois, USA — conveniently close to Chicago.
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Compensation
The base compensation for this position ranges from USD 17.63 to USD 29.38 per hour.
Benefits
Health insurance coverage (medical, dental, and vision), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and competitive bonus program participation.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Key Holder», «Sales Supervisor», «Assistant Supervisor», «Shift Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.