Estée Lauder Companies Senior Lead, HR Application Maintenance
- Location
- Long Island CityNew YorkUSA
- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- $119,300–196,600/year
- Department
- IT & Technology Systems
- Posted
- Sep 22, 2026
Estée Lauder Companies seeks Senior Lead, HR Application Maintenance in Long Island City, NY. Lead global HR technology operations spanning Oracle EBS, SuccessFactors, and ServiceNow.
Role & Responsibilities
- Lead day-to-day application support and major incident response for Oracle EBS HR, SuccessFactors Talent Acquisition, ServiceNow HRSD, and dependent integrations; establish business impact, recovery priorities, and post-incident actions
- Drive problem management and root-cause analysis, ensuring permanent corrective actions, known-error documentation, and reduction of repeat incidents across the HR technology estate
- Govern requests, access, batch schedules, interfaces, production controls, environment readiness, and operational documentation; publish meaningful service reporting on SLA/XLA performance, availability, and customer experience metrics
- Set priorities and daily direction for functional, technical, and platform specialists; balance global demand, severity, and resource capacity whilst holding vendors accountable for contractual commitments and service levels
- Maintain sustainable knowledge through support procedures, system documentation, cross-training, succession coverage, and disciplined knowledge transfer; coach vendor and internal team members in customer service and ITIL practices
- Serve as trusted technology partner to HR, Talent Acquisition, and HR Shared Services teams; translate needs into actionable, supportable solutions and lead solution review, testing strategy, and release planning
- Lead solution delivery through business acceptance, change approvals, deployment, and post-production stabilization; coordinate SaaS releases, Oracle updates, ServiceNow upgrades, and middleware changes
- Oversee end-to-end interface monitoring and reconciliation across APIs, middleware, scheduled jobs, and managed file transfers; protect employee and candidate information through least-privilege access and segregation of duties
- Maintain an operational roadmap covering platform lifecycle, resilience, automation, and service-experience improvements; use trend analysis and continuous-improvement methods to enhance stability, speed, and cost efficiency
- Evaluate emerging capabilities, including AI-enabled support and HR service automation, with appropriate governance, privacy, security, and measurable business outcomes
Qualifications
- Progressive experience leading production support and application maintenance for global enterprise HR technology platforms
- Working knowledge of Oracle E-Business Suite HR applications: configuration, security, reporting, batch processing, interfaces, and troubleshooting
- Experience supporting SAP SuccessFactors Talent Acquisition across recruiting, candidate, requisition, offer, onboarding, and reporting processes
- Experience overseeing ServiceNow HRSD case management, knowledge, self-service, workflows, security roles, and sensitive HR data
- Deep knowledge of ITIL incident, problem, change, release, request, and knowledge management practices
- Understanding of APIs, middleware, batch jobs, MFT/SFTP, identity services, interface monitoring, logs, reconciliation, SDLC, testing, SaaS releases, security, and privacy
- Strong analytical, problem-solving, facilitation, and executive communication skills; ability to manage multiple priorities independently
- Experience with privacy, access, audit/SOX controls, resilience, operational risk, vendor commitments, and cost efficiency
Skills
Experience
Minimum 7+ years of progressive experience leading production support and application maintenance for global enterprise HR technology systems
Education
Bachelor's degree or equivalent professional experience
Workplace
The role is situated in Long Island City, New York, USA — conveniently close to New York.
Compensation
The base compensation for this position ranges from USD 119,300 to USD 196,600 per annum.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, bonus program with overachievement potential, share incentive plan
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Manager, HR Technology Operations», «Lead, HR Systems and Platform Support», «Senior Operations Lead, HR Applications», «Head of HR Application Services», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.