- Location
- Queenstown Maryland USA
- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $17.63–29.38/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
The Estée Lauder Companies seeks a dynamic Key Holder to support the Store Manager in ensuring efficient store operations and delivering exceptional customer service at the Queenstown Premium Outlets location. The successful candidate will provide coaching and mentorship to sales associates, model exemplary service behaviors, and manage essential store operations including cash reconciliation and opening/closing duties on a rotating basis. This role represents an entry supervisory opportunity for an ambitious retail professional seeking career advancement within the prestige beauty sector.
Role & Responsibilities
- Coach and mentor sales associates to achieve sales and customer service targets
- Provide inspirational, authentic, and personalized customer service
- Execute start and end of day cash reconciliation procedures
- Open and close the store on a rotational basis
- Support the Store Manager and Assistant Manager in daily operations
- Model company behaviors and service standards for the sales team
- Work retail hours including days, evenings, weekends, and special events
Qualifications
- Proven retail experience, preferably in cosmetics or prestige beauty
- Ability to deliver inspirational and personalized customer service
- Retail operations experience including cash handling and store opening/closing (desirable)
- Previous supervisory or coaching/mentoring experience (desirable)
- Experience with retail point-of-sale software (desirable)
- Ability to work retail schedule including nights, weekends, and special events
- Right to live and work in the United States
Skills
Experience
Proven retail experience, preferably within cosmetics or prestige beauty. Previous supervisory experience including coaching and mentoring sales associates to achieve targets is desirable. Retail operations experience with cash reconciliation and store opening/closing procedures is preferred.
Education
No formal education requirements stated; retail and supervisory training may be provided by the company.
Workplace
The successful candidate will be located in Queenstown, Maryland, USA, with easy access to Baltimore.
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Compensation
The base compensation for this position ranges from USD 17.63 to USD 29.38 per hour.
Benefits
Health insurance coverage (medical, dental, and vision), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, annual discretionary bonus eligibility, and performance-based overachievement bonuses.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Key Holder», «Store Associate Supervisor», «Shift Lead», «Retail Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.