Estée Lauder Companies Sales and Operations Executive

About Estée Lauder Companies

The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.

Role & Responsibilities

• Support forecasting and account planning by consolidating sales trends, stock information, retailer requirements and upcoming promotional activity.
• Monitor actual sales against forecasts, investigate variances and identify where plans may need adjustment.
• Monitor retailer stock levels, product availability and stock coverage, highlighting out-of-stock, overstock and potential supply-gap risks.
• Coordinate order processing for saleable products, testers and free-of-charge items, ensuring accuracy and timely follow-up.
• Track order status and delivery timelines with relevant teams, escalating delays or discrepancies that could affect availability.
• Support stock allocation and replenishment discussions using sales, inventory and forecast data.
• Coordinate invoicing requirements, account documentation and order queries with retailers and Finance.
• Consolidate, validate and analyse sales, inventory, order and forecast data from multiple sources.
• Develop and maintain planning files, tools, performance trackers, scorecards and regular reports, ensuring information is accurate and current.
• Analyse sell-in and sell-out performance alongside stock availability to identify trends, risks and required actions.
• Prepare clear summaries and recommendations to support planning and business decisions.
• Maintain data accuracy and consistency across reports, investigate discrepancies and follow through on corrections.
• Act as a day-to-day contact for retailer planning and operational requirements.
• Coordinate actions across Supply Chain, Brand, Retail, Education and Finance to support product availability and operational delivery.
• Maintain action logs, clarify responsibilities and follow up on outstanding issues.
• Prepare data and updates for retailer meetings and business reviews, recording decisions and tracking agreed actions.
• Communicate operational risks clearly and escalate issues promptly to the Area Sales & Operations Manager (ASOM).
• Support operational planning for product launches, promotions and trade marketing activities.
• Coordinate product, tester and stock requirements with the ASOM, Brand teams and relevant stakeholders.
• Track readiness against key dates and flag availability or delivery risks.
• Review sales and stock performance following launches and promotions to inform future planning.
• Contribute to improvements in forecasting, order coordination, reporting and retailer service.

Qualifications

• Advanced Microsoft Excel skills, including PivotTables, lookup functions such as XLOOKUP or VLOOKUP, SUMIFS, data reconciliation and management of large datasets.
• Strong analytical and numerical skills, with the ability to interpret data, investigate variances and recommend practical actions.
• Strong planning and organisational skills, with the ability to manage recurring deadlines and changing priorities.
• High attention to detail and a disciplined approach to data accuracy, reporting and follow-through.
• Effective communication and stakeholder coordination skills.
• A proactive, practical approach to resolving operational issues.
• Proficiency in PowerPoint and business reporting tools.
• Experience in supply chain, demand or supply planning, logistics, inventory management, replenishment or order management is desirable.
• Experience supporting retailer or distributor operations in beauty, FMCG, consumer goods or travel retail is desirable.
• Familiarity with SAP, ERP, BI analysis, inventory or order management systems is desirable.
• Experience using Power Query, Power BI or similar tools to improve reporting efficiency is desirable.
• Understanding of sell-in, sell-out, stock coverage and forecast accuracy is desirable.
• A positive, flexible and hands-on approach, with the ability to stay organised and maintain accuracy as business priorities change.

Skills

Culture

The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.