Estée Lauder Companies Retail Supervisor

About Estée Lauder Companies

The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.

Estée Lauder Companies seeks a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the retail location. The incumbent will leverage outstanding coaching and mentoring capabilities to lead by example, modeling the behaviors necessary for the sales team to deliver inspirational, authentic, and personalized customer service while achieving all sales and customer service targets. Responsibilities include essential start-of-day and end-of-day cash reconciliation, store opening and closing duties on a rostered basis, and ongoing cultivation of a high-performing retail environment.

Role & Responsibilities

• Coach and mentor sales team members to deliver inspirational and personalized customer service
• Conduct end-of-day and start-of-day cash reconciliation with accuracy and compliance
• Open and close the retail store on a rostered basis
• Support the Store Manager and Assistant Manager in store operations and performance targets
• Model exemplary behaviors and standards in luxury retail customer service
• Achieve and exceed all sales and customer service targets

Qualifications

• Proven retail experience, preferably within cosmetics or prestige beauty
• Demonstrated ability to provide inspirational, authentic, and personalized customer service
• Proficiency with retail point-of-sale software systems
• Ability to work retail hours including days, evenings, weekends, and special events
• Retail operations experience including cash reconciliation and store opening/closing is desirable
• Previous supervisory or coaching/mentoring experience is desirable
• Proof of right to live and work in the country

Skills

Experience

Proven retail experience, preferably within cosmetics or prestige beauty sectors. Previous supervisory or coaching/mentoring experience is desirable but not essential for ambitious self-starters with strong retail backgrounds seeking first supervisory roles.

Education

No specific educational qualification stated; however, candidates must be able to provide proof of right to live and work in the country.

Compensation

The base compensation for this position ranges from USD 17.25 to USD 21 per hour.

Benefits

Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, participation in a highly competitive bonus program.

Culture

The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.