- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $17–20/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
A dynamic and inspirational Key Holder is sought to support the Store Manager and Assistant Manager in ensuring smooth, efficient store operations. The role leverages outstanding coaching and mentoring skills to lead by example, modeling the behaviors required of the sales team to deliver inspirational, authentic, and personalized customer service while achieving all sales and customer service targets. The Key Holder carries responsibility for essential start and end of day cash reconciliation and store opening and closing on a rota basis, utilizing strong retail and cash handling expertise. This position offers an ideal entry into supervisory responsibility for an ambitious self-starter with previous retail experience seeking a rewarding career in prestige beauty retail.
Role & Responsibilities
- Support Store Manager and Assistant Manager in daily store operations and strategic initiatives
- Provide coaching and mentoring to sales team members, modeling desired customer service and sales behaviors
- Lead by example to ensure the team delivers inspirational, authentic, and personalized customer service
- Execute start and end of day cash reconciliation with precision and accountability
- Open and close the store on a rota basis, ensuring all security and operational protocols are followed
- Drive achievement of sales targets and key performance indicators across the team
- Manage retail point-of-sale software operations and train team members on systems
- Maintain store standards for visual merchandising, cleanliness, and customer experience
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Strong cash handling skills and experience with cash reconciliation
- Retail operations experience including opening and closing procedures
- Previous supervisory or leadership experience with coaching and mentoring capabilities
- Proficiency with retail point-of-sale software
- Ability to work flexible retail hours including days, evenings, weekends, and special events
- Proof of right to live and work in the United States (required if invited to interview)
Skills
Experience
Previous retail experience, preferably within cosmetics. Retail operations experience including cash reconciliation and opening/closing procedures is desirable. Prior supervisory experience including coaching and mentoring others to achieve sales and customer service targets is advantageous.
Education
None specified.
Workplace
The role is situated in Monroe, Ohio, USA — conveniently close to Cincinnati.
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Compensation
The base compensation for this position ranges from USD 17 to USD 20 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, competitive bonus program eligibility.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Key Holder», «Senior Sales Associate», «Store Supervisor», «Assistant Store Manager», «Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.