- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Oct 6, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
The Personal Shopper delivers personalized, consultative service through digital channels, builds long-term client relationships, recommends suitable beauty products and supports sales and client-experience targets. The role monitors campaigns, sales indicators and order fulfilment, collaborates with internal teams, and records client interactions and opportunities. Full-time regular position.
Role & Responsibilities
- Provide personalized, consultative service to clients through digital channels, including WhatsApp, chat and other omnichannel platforms.
- Build ongoing client relationships through proactive outreach and post-sale follow-up.
- Recommend products, routines and launches based on each consumer’s profile and needs.
- Develop loyalty and engagement initiatives for strategic clients.
- Monitor sales, conversion, average transaction value, satisfaction and productivity indicators.
- Track CRM and media campaigns and active offers to identify issues that may affect the consumer experience.
- Monitor orders, deliveries and potential issues to ensure an excellent client experience.
- Partner with internal teams, including CRM, E-commerce, Customer Service, Operations and Marketing.
- Record interactions and opportunities in customer service and CRM systems.
- Provide insights into consumer behavior and opportunities to improve the purchase journey.
- Be available to participate in external events and training as needed.
Qualifications
- Completed secondary education.
- Experience in customer service, sales or client relationship management.
- Excellent verbal and written communication.
- Consultative, empathetic and results-oriented approach.
- Ease using digital tools and customer service systems.
- Organization and ability to manage multiple client interactions simultaneously.
- Preferred: experience in beauty, cosmetics, luxury or premium retail.
- Preferred: knowledge of consultative sales techniques.
- Preferred: experience with CRM, WhatsApp Business, chat or omnichannel platforms.
- Preferred: knowledge of customer service and sales indicators.
Skills
Experience
Experience in customer service, sales or client relationship management; experience in beauty, cosmetics, luxury or premium retail is preferred.
Education
Completed secondary education.
Workplace
This position is based in São Paulo, São Paulo, Brazil.
Explore jobs in Brazil.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Digital Sales Advisor», «Beauty Sales Consultant», «Online Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.