Estée Lauder Companies Order Management Specialist

About Estée Lauder Companies

The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.

Role & Responsibilities

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts, covering Retail Partner and FSS accounts and saleable and non-saleable orders.
• Serve as the primary contact for field sales, counter, sales planning, commercial and distribution teams on order-management validation, shipments, new-launch and promotional-program allocations, ELC-owned counter requirements, door openings and service-level details.
• Review open-order reports daily, import data into spreadsheets for analysis, communicate findings and recommend decisions.
• Investigate and action orders promptly, prioritizing completion to meet shipping schedules.
• Work proactively with the commercial team to flag out-of-stock situations and report inventory status, including counter inventory.
• Inform the commercial team and retailers of customer purchase order errors and summarize EDI transmission errors, including inactive or discontinued products and incorrect SRPs, to improve retailer service levels.
• Understand retailers’ purchase-order processes and routing approvals, including delivery and order cut-off timelines; coordinate with retail buying offices to adjust PO ship and cancel windows and align orders with retailer and shipping schedules.
• Process approved returns orders.
• Handle internal and external customer inquiries about shipments, orders, discounts and related matters.
• Perform other system-execution tasks as needed using SAP, UPS, Citrix, QlikView, BI and Warehouse Execution Systems.
• Produce daily and weekly sales reports tracking actual orders against target.
• Produce daily and weekly order-fulfilment reports by channel and customer.
• Track store inventory levels against target daily and weekly.

Qualifications

• University graduate.
• Two to three years of experience working in an SSC environment, with prior customer-service experience.
• Retail or related-industry experience.
• Proficient in spoken and written English.
• Problem-solving and critical-thinking skills.
• Attention to detail and ability to work independently.
• Excellent customer-service skills and ability to work with diverse personalities and cultures across the region.
• Ability to shift focus when needed while making regular progress on assigned work and projects.

Skills

Experience

Two to three years working in an SSC environment, with prior customer-service experience; retail or related-industry experience.

Education

University graduate.

Culture

The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.