- Location
- Kuala Lumpur Kuala Lumpur Malaysia
- Employment
- Internship
- Seniority
- Intern
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Nov 3, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
The Order Management Intern at Estée Lauder Companies manages inbound EDI and manual orders, coordinates order and shipment matters across internal teams and retailers, and monitors inventory and service levels. The role also processes approved returns, handles customer inquiries, and prepares daily and weekly sales reports.
Role & Responsibilities
- Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts, including Retail Partner and FSS accounts and saleable and non-saleable products.
- Serve as the primary point of contact for field sales, counter, sales planning, commercial, and distribution teams on order management validation, shipments, new launch and promotional program allocations, ELC-owned counter requirements, door openings, and service-level details.
- Review open-order reports daily, import them into spreadsheets for analysis, and communicate and recommend decisions.
- Investigate and action orders as required, prioritizing timely completion to meet shipping schedules.
- Proactively alert the commercial team to out-of-stock situations.
- Alert the commercial team to inventory status, including counter inventory.
- Inform the commercial team and retailers of customer purchase order (PO) errors and summarize EDI transmission errors, including inactive or discontinued products and incorrect SRPs, to improve retailer service levels.
- Understand retailers’ PO processes and routing approvals, including delivery and order cut-off timelines; coordinate with retail buying offices to adjust PO ship and cancel windows to enable shipments and align with retailer and shipping schedules.
- Process approved return orders.
- Handle inquiries from internal and external customers regarding shipments, orders, discounts, and related matters.
- Complete other system execution tasks as needed using SAP, UPS, Citrix, QlikView, BI, and Warehouse Execution Systems.
- Produce daily and weekly sales reports to track actual orders against targets.
Qualifications
- Bachelor’s degree in Business, Supply Chain, or a relevant discipline.
- Proficiency in written and spoken English is required.
- Attention to detail and ability to work independently.
- Detail-oriented and organized, with the ability to prioritize and manage workflow.
- Ability to shift focus when needed while making regular progress on assigned work and projects.
Skills
Education
Bachelor’s degree in Business, Supply Chain, or a relevant discipline.
Workplace
This position is based in Kuala Lumpur, Kuala Lumpur, Malaysia.
Explore jobs in Malaysia.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.