Estée Lauder Companies Key Holder
- Location
- Wrentham Massachusetts USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $19.35–25.85/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 29, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
The Estée Lauder Companies seeks a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring smooth, efficient store operations. This role leverages outstanding coaching and mentoring skills to lead by example, modeling the behaviors required to deliver inspirational, authentic, and personalized customer service. The Key Holder will manage essential start and end of day cash reconciliation and share responsibility for opening and closing the store on a rotating basis, combining retail expertise with cash handling proficiency. This position represents an ideal first step into retail supervision for an ambitious self-starter with proven retail experience, particularly in prestige beauty.
Role & Responsibilities
- Coach and mentor sales team members to demonstrate inspirational, authentic, and personalized customer service aligned with company standards
- Execute opening and closing procedures including cash reconciliation and store security on a rotating basis
- Support Store Manager and Assistant Manager in driving sales performance and meeting customer service targets
- Model exemplary retail behaviors and customer engagement practices for team members
- Manage point-of-sale operations and cash handling processes
- Maintain retail compliance and operational standards across all shift activity
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to deliver inspirational, authentic, and personalized customer service
- Retail operations experience including cash reconciliation and store opening/closing procedures (desirable)
- Previous supervisory experience with coaching and mentoring capabilities (desirable)
- Proficiency with retail point-of-sale software
- Ability to work flexible retail hours including days, evenings, weekends, and special events
- Right to live and work in the United States
Skills
Experience
Previous retail experience with proven success in customer-facing roles; supervisory or leading experience is desirable but not required for qualified candidates transitioning into their first supervisory position.
Education
No specific formal education requirement stated; high school diploma or equivalent is standard for U.S. retail positions.
Workplace
The role is situated in Wrentham, Massachusetts, USA — conveniently close to Boston.
Compensation
The base compensation for this position ranges from USD 19.35 to USD 25.85 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, eligible participation in a competitive bonus program.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Shift Supervisor», «Retail Operations Lead», «Assistant Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.