- Location
- Tilton New Hampshire USA
- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $18–20/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a Key Holder to support the Store Manager and Assistant Manager in ensuring efficient retail operations at a prestige beauty destination. This supervisory role combines outstanding coaching and mentoring skills with retail expertise, as the Key Holder leads by example to guide the sales team in delivering inspirational and personalized customer service while achieving sales and customer service targets. Responsibilities include essential cash handling, daily reconciliation procedures, and rotating store opening and closing duties in a fast-paced environment.
Role & Responsibilities
- Lead and mentor sales team members by modeling desired behaviors and coaching them to achieve sales and customer service targets
- Provide inspirational, authentic, and personalized customer service to clientele
- Execute essential start-of-day and end-of-day cash reconciliation and banking procedures
- Open and close the store on a rota basis, including security protocols and systems management
- Support the Store Manager and Assistant Manager in maintaining smooth, efficient daily operations
- Work retail hours including days, nights, weekends, and special events as scheduled
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Ability to provide inspirational, authentic, and personalized customer service
- Retail operations experience including cash reconciliation and store opening/closing procedures
- Previous supervisory experience with demonstrated coaching and mentoring capabilities
- Proficiency with retail point-of-sale (POS) software systems
- Ability to work flexible retail hours including evenings, weekends, and special events
- Right to live and work in the United States
Skills
Experience
Proven retail experience preferably within cosmetics or beauty retail. Previous supervisory or lead experience involving coaching and mentoring others to achieve sales and customer service targets is highly desirable. Experience with retail operations, including cash reconciliation and opening/closing procedures, is advantageous.
Education
High school diploma or equivalent preferred; additional retail or supervisory certifications are a plus but not required.
Workplace
The successful candidate will be located in Tilton, New Hampshire, USA, with easy access to Manchester.
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Compensation
The base compensation for this position ranges from USD 18 to USD 20 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time, and eligibility for competitive incentive compensation programs and commission/bonus plans (eligibility varies by role and plan terms).
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Store Operations Associate», «Assistant Shift Manager», «Sales Floor Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.