- Location
- Queenstown Maryland USA
- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $17.63–29.38/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks an ambitious Key Holder to support the Store Manager and Assistant Manager in ensuring smooth, efficient store operations at a prestige beauty retail location. The incumbent will lead sales team coaching and mentoring while modeling exemplary customer service behaviors and maintaining accountability for store opening, closing, and daily cash reconciliation. This role represents an entry-level supervisory opportunity within a global leader in skin care, makeup, fragrance, and hair care products.
Role & Responsibilities
- Support Store Manager and Assistant Manager in daily store operations and strategic execution
- Lead and mentor sales team to deliver inspirational, authentic, and personalized customer service
- Execute opening and closing procedures on a rotating basis, including cash reconciliation and financial accountability
- Model selling behaviors and service standards expected of the sales team
- Drive achievement of sales and customer service targets through coaching and performance management
- Manage retail point-of-sale operations and transaction processing
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to deliver inspirational, authentic, and personalized customer service
- Cash handling and retail operations experience including opening and closing procedures
- Experience with retail point-of-sale software systems
- Ability to work retail hours including days, evenings, weekends, and special events
- Proof of legal right to work in the United States
- Previous supervisory or coaching experience is desirable
Skills
Experience
Proven retail experience; previous supervisory experience including coaching and mentoring others to achieve sales and customer service targets is desirable.
Education
No specific educational requirements stated.
Compensation
The base compensation for this position ranges from USD 17.63 to USD 29.38 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, annual discretionary bonus eligibility, and participation in competitive bonus program with overachievement potential.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Sales Supervisor», «Retail Operations Associate», «Assistant Store Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.