- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $17.25–28.75/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring efficient store operations. The role combines supervisory responsibilities with hands-on retail execution, including cash reconciliation, opening and closing procedures, and coaching the sales team to deliver inspirational, personalized customer service. This position offers an ideal entry point into management for ambitious retail professionals with proven experience in cosmetics or prestige beauty.
Role & Responsibilities
- Support the Store Manager and Assistant Manager in the day-to-day operations and performance targets
- Coach and mentor the sales team using demonstrated coaching and mentoring skills, modeling exemplary customer service behaviors
- Execute start and end of day cash reconciliation with accuracy and attention to detail
- Open and close the store on a rotating basis in compliance with company procedures
- Drive sales and customer service targets through inspirational, authentic, and personalized engagement
- Manage retail operations during assigned shifts, maintaining store standards and inventory accuracy
- Assist in training and development of sales associates to achieve performance metrics
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Retail operations experience including cash reconciliation and store opening/closing procedures (desirable)
- Previous supervisory or lead experience with coaching and mentoring capabilities (desirable)
- Proficiency with retail point-of-sale software systems
- Ability to work retail hours including days, nights, weekends, and special events
- Right to work authorization in the country of employment
Skills
Experience
Previous retail experience in cosmetics or prestige beauty is required. Previous supervisory or lead experience, including coaching and mentoring others to achieve sales targets, is desirable. Familiarity with cash handling and retail operations procedures is preferred.
Education
No formal education requirements specified; however, retail certifications or training programs are viewed favorably.
Compensation
The base compensation for this position ranges from USD 17.25 to USD 28.75 per hour.
Benefits
Health insurance coverage (medical, dental, and vision), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time, eligibility for commission and bonus plans.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Store Lead», «Retail Shift Supervisor», «Customer Service Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.