Estée Lauder Companies Key Holder
- Location
- Ontario California USA
- Employment
- Part-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 28, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
A part-time Key Holder position supporting the Store Manager and Assistant Manager in ensuring efficient store operations and exceptional customer service delivery. The role encompasses coaching and mentoring sales team members to provide inspirational, personalized service while meeting sales targets, alongside responsibility for cash reconciliation and store opening/closing procedures. This position represents an entry-level supervisory opportunity ideal for ambitious retail professionals seeking their first leadership role within the prestige beauty sector.
Role & Responsibilities
- Lead and mentor sales team members to deliver inspirational, authentic, and personalized customer service aligned with brand standards
- Support Store Manager and Assistant Manager in achieving all sales and customer service targets through coaching and modeling exemplary behaviors
- Execute daily cash reconciliation and point-of-sale procedures with accuracy and attention to detail
- Open and close the store on a rotating schedule, including security protocols and end-of-day procedures
- Maintain store standards and visual merchandising compliance throughout shifts
- Train team members on product knowledge, customer service protocols, and sales techniques
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Cash handling experience and familiarity with retail operations including store opening and closing procedures
- Previous supervisory or team lead experience with coaching and mentoring capabilities
- Proficiency with retail point-of-sale software systems
- Ability to work retail hours including days, evenings, weekends, and special events
- Right to live and work in the United States
Skills
Experience
Previous retail experience, preferably within cosmetics or prestige beauty. Supervisory or team lead experience with demonstrated coaching and mentoring of sales staff is desirable. Familiarity with retail operations including cash reconciliation and store opening/closing procedures is advantageous.
Education
High school diploma or equivalent; no formal tertiary education required.
Workplace
This position is based in Ontario, California, USA, within easy reach of Los Angeles.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Sales Team Lead», «Retail Supervisor», «Store Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.