Estée Lauder Companies Key Holder
- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $17.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 26, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
The Estée Lauder Companies seeks an ambitious and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of a prestige beauty retail location. The successful candidate will employ outstanding coaching and mentoring skills to lead by example, modeling the behaviors required of the sales team to deliver inspirational, authentic, and personalized customer service while achieving all sales and customer service targets. Responsibilities include essential cash reconciliation at the start and end of each shift, as well as opening and closing the store on a rotating basis. This represents an excellent first supervisory role for a self-starter with prior retail experience seeking to advance within a leader in prestige beauty.
Role & Responsibilities
- Lead and mentor sales team members by modeling exemplary customer service and sales behaviors
- Support Store Manager and Assistant Manager in day-to-day store operations and team management
- Conduct opening and closing procedures including cash reconciliation and register management
- Coach and mentor team members to achieve sales targets and customer service excellence
- Ensure compliance with retail operations procedures and cash handling protocols
- Maintain store appearance and merchandising standards
- Work retail hours including evenings, weekends, and special events as scheduled
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Ability to provide inspirational, authentic, and personalized customer service
- Ability to work retail hours including days, evenings, weekends, and special events in a fast-paced environment
- Previous retail operations experience including cash reconciliation and store opening/closing (desirable)
- Previous supervisory experience including coaching and mentoring others (desirable)
- Experience with retail point-of-sale (POS) software (desirable)
- Proof of right to live and work in the United States
Skills
Experience
Proven retail experience, preferably within cosmetics or beauty. Previous supervisory experience including coaching and mentoring others to achieve sales and customer service targets is desirable. Experience with retail point-of-sale software is beneficial.
Education
No formal educational requirement specified; however, demonstrated retail knowledge and familiarity with prestige beauty categories is expected.
Workplace
The role is situated in Freeport, Maine, USA — conveniently close to Portland.
Compensation
The base compensation for this position is USD 17.25 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance); wellness and family support programs; life and disability insurance; retirement savings plans; paid leave programs; education-related programs; paid holidays and vacation time; participation in a competitive bonus program; subsidized or fully paid benefits by the company.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Shift Supervisor», «Sales Supervisor», «Store Operations Associate», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.