Estée Lauder Companies Key Holder

About Estée Lauder Companies

The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.

Estée Lauder Companies seeks a dynamic Key Holder to support the Store Manager and Assistant Manager in the efficient operation of a prestige beauty retail location. This supervisory-track role involves leading sales team coaching and mentoring efforts to deliver personalized customer service, executing daily cash reconciliation procedures, and managing opening and closing duties on a rotational basis. The position offers an ideal entry point into retail operations management for an ambitious self-starter with proven cosmetics retail experience.

Role & Responsibilities

• Support Store Manager and Assistant Manager in daily store operations and strategic execution
• Coach and mentor sales team members to demonstrate brand-aligned, personalized customer service behaviors
• Execute opening and closing procedures on a rota basis, including cash reconciliation and point-of-sale management
• Model company values and service standards through exemplary professional conduct
• Achieve and drive team performance against sales and customer service targets
• Manage retail point-of-sale software and cash handling procedures
• Maintain store presentation and operational standards during all assigned shifts

Qualifications

• Proven retail experience preferably within cosmetics or prestige beauty
• Ability to provide inspirational, authentic, and personalized customer service
• Retail point-of-sale software proficiency
• Ability to work retail hours including evenings, weekends, and special events
• Proof of right to live and work in the United States
• Previous retail operations experience including cash reconciliation and store opening/closing (desirable)
• Prior supervisory or mentoring experience in a retail environment (desirable)

Skills

Experience

Previous retail experience, preferably within the cosmetics or prestige beauty sector. While not essential, prior experience in retail operations—including cash reconciliation and store opening/closing procedures—and supervisory or mentoring experience in coaching team members to achieve sales and customer service targets is desirable.

Compensation

The base compensation for this position ranges from USD 16.50 to USD 19.50 per hour.

Benefits

Health insurance coverage (medical, dental, and vision), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time, incentive compensation programs, and commission/bonus plan eligibility (based on plan guidelines and role eligibility).

Culture

The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.