- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $17.63–29.38/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
The Estée Lauder Companies seeks an ambitious and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the retail location. This supervisory entry-level role combines customer-facing excellence with operational responsibility, requiring the candidate to lead by example through outstanding coaching and mentoring of the sales team whilst delivering authentic, personalized customer service to achieve all sales and service targets. The Key Holder will perform essential start and end-of-day cash reconciliation and maintain responsibility for opening and closing the store on a rotating basis.
Role & Responsibilities
- Lead and mentor sales team members to demonstrate inspirational, authentic, and personalized customer service delivery
- Support the Store Manager and Assistant Manager in achieving all sales and customer service targets
- Perform cash handling operations including start and end-of-day cash reconciliation and financial record-keeping
- Open and close the store on a rotating basis in accordance with company protocols and security procedures
- Model appropriate retail behaviors and coaching techniques to foster team development
- Manage retail operations during assigned shifts in a fast-paced, dynamic environment
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Ability to provide inspirational, authentic, and personalized customer service
- Previous retail operations experience including cash reconciliation, opening, and closing procedures (desirable)
- Prior supervisory experience with coaching and mentoring capabilities (desirable)
- Experience with retail point-of-sale software systems
- Flexibility to work retail hours including days, evenings, weekends, and special events
- Right to live and work in the United States
Skills
Experience
Previous retail experience is essential. Supervisory or coaching experience is highly desirable.
Education
High school diploma or equivalent (inferred from retail operations role)
Workplace
This position is based in Eagan, Minnesota, USA, within easy reach of Minneapolis.
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Compensation
The base compensation for this position ranges from USD 17.63 to USD 29.38 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, annual discretionary bonus eligibility, and performance-based overachievement opportunities.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Associate», «Retail Supervisor», «Sales Floor Lead», «Store Operations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.