- Location
- Clinton Connecticut USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Oct 13, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
The Key Holder supports store leadership, coaches the sales team, delivers personalized customer service, handles daily cash reconciliation, and opens and closes the store on a rotating schedule. This full-time role suits an ambitious retail professional seeking an initial supervisory opportunity; eligible employees may receive a discretionary bonus and benefits.
Role & Responsibilities
- Support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store.
- Lead by example, coaching and mentoring the sales team to deliver inspirational, authentic and personalized customer service and achieve sales and customer service targets.
- Perform start- and end-of-day cash reconciliation.
- Open and close the store on a rotating schedule.
Qualifications
- Proven retail experience, preferably in cosmetics.
- Ability to provide inspirational, authentic and personalized customer service.
- Retail operations experience, including cash reconciliation and store opening and closing, is desirable.
- Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets, is desirable.
- Availability to work retail hours, including days, nights, weekends and special events, in a fast-paced environment.
- Previous experience with retail point-of-sale software.
- Applicants must be able to provide proof of their right to live and work in the country if invited to interview.
Skills
Experience
Previous retail experience; supervisory experience and retail operations experience are desirable.
Workplace
This position is based in Clinton, Connecticut, USA.
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Benefits
Eligible employees may receive health insurance coverage, including medical, dental and vision insurance; wellness and family support programs; life and disability insurance; retirement savings plans; paid leave programs; education-related programs; paid holidays and vacation time. The role may be eligible for an annual discretionary bonus and participation in a performance- and company-results-based bonus program with potential overachievement.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Key Holder», «Store Key Holder», «Keyholder», «Retail Shift Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.