- Location
- Carlsbad California USA
- Employment
- Seasonal
- Seniority
- Supervisor
- Compensation
- $18.98–31.63/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a Key Holder to support the Store Manager and Assistant Manager in ensuring smooth, efficient store operations at Carlsbad Premium Outlets. The incumbent will lead by example using exceptional coaching and mentoring skills to guide the sales team in delivering inspirational, authentic, and personalized customer service. Responsibilities include cash reconciliation at start and end of day, opening and closing the store on a rotational basis, and driving achievement of all sales and customer service targets.
Role & Responsibilities
- Coach and mentor sales team members to model desired customer service behaviors and achieve sales targets
- Perform start and end of day cash reconciliation using retail point-of-sale software
- Open and close the store on a rotational basis in compliance with operational procedures
- Ensure adherence to loss prevention and cash handling protocols
- Support Store Manager and Assistant Manager in daily store operations and team management
- Deliver inspirational and personalized customer service while maintaining a fast-paced retail environment
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Proficiency with retail point-of-sale software systems
- Right to live and work in the United States
- Ability to work flexible retail hours including days, evenings, weekends, and special events
Skills
Experience
Previous retail experience is required, ideally within cosmetics. Experience with retail operations, cash reconciliation, and opening/closing store procedures is desirable. Supervisory experience including coaching and mentoring others to achieve sales and customer service targets is desirable.
Workplace
The role is situated in Carlsbad, California, USA — conveniently close to San Diego.
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Compensation
The base compensation for this position ranges from USD 18.98 to USD 31.63 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance); wellness and family support programs; life and disability insurance; retirement savings plans; education-related programs; paid holidays and vacation time; competitive incentive compensation programs and commission/bonus eligibility based on plan guidelines.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Associate», «Shift Supervisor», «Sales Team Lead», «Retail Shift Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.