- Location
- Johannesburg Gauteng South Africa
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Wholesale, Commercial & B2B Sales
- Posted
- Nov 2, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
The Key Account Manager drives profitable ecommerce sales across multiple brands and retail partners, leading commercial plans, retail media activation, digital shelf execution and performance analysis. The role is full-time and based in Gauteng, with occasional travel to retailers and regional meetings.
Role & Responsibilities
- Drive profitable online sales growth across multiple brands and retail partners.
- Manage retailer relationships and serve as the primary commercial contact.
- Develop and execute Joint Business Plans and trading calendars.
- Drive sales growth, promotions, launches and commercial negotiations.
- Monitor performance, forecasting, stock availability and key KPIs.
- Develop and execute retailer media plans aligned with business objectives.
- Manage campaign delivery, budgets, reporting and optimisation.
- Work with retailers, agencies and brand teams to maximise ROI.
- Deliver sales and profitability targets.
- Manage promotional investment, advertising spend, rebates and returns.
- Identify revenue growth opportunities and support forecasting accuracy.
- Optimise online content, search visibility, assortment, merchandising and conversion.
- Ensure launches and campaigns are executed effectively online.
- Maintain digital shelf standards and resolve execution issues.
- Identify growth opportunities, market trends and competitive insights.
- Analyse sales, traffic, conversion, ROI and stock performance to inform decisions.
- Coordinate retailer and brand activities through trading calendars.
- Provide performance reporting, insights and business reviews.
- Build strong cross-functional and retailer partnerships.
Qualifications
- Based in Gauteng, with occasional travel to retailers and regional meetings.
- Experience managing retailer relationships, promotions, launches and trading activities.
- Strong understanding of ecommerce trading, retail media, digital shelf execution and online sales performance.
- Advanced analytical, Excel, forecasting and commercial skills.
- Experience in FMCG, beauty, fashion or consumer goods is advantageous.
- Commercially minded, analytical and results-driven.
- Strong relationship-building, communication and stakeholder management skills.
- Organised and proactive, with the ability to manage multiple priorities.
- Strong decision-making, prioritisation and problem-solving abilities.
- Detail-oriented, with a growth and business development mindset.
Skills
Experience
3–5 years in Ecommerce, Key Account Management, Retail, Digital Marketing or a related commercial role.
Workplace
This position is based in Johannesburg, Gauteng, South Africa.
Explore jobs in South Africa.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Ecommerce Account Manager», «Retail Partnerships Manager», «Digital Commerce Manager», «Online Retail Account Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.