Estée Lauder Companies Executive Director, Enterprise Channel Strategy and Commerce

About Estée Lauder Companies

The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.

Role & Responsibilities

• Lead online production for the brand and own the vision for site experience and innovation to drive online conversion and high-touch service.
• Create and maintain the brand’s online digital roadmap for new site features, strategic initiatives, and prioritization.
• Oversee the global production budget and negotiate and manage vendor contracts.
• Build and maintain relationships with internal stakeholders and vendors involved in new feature and technology launches; align relevant parties and ensure timely rollout.
• Manage two direct reports and develop junior team members.
• Lead multiple concurrent projects, agency resources, and project status; troubleshoot obstacles and communicate effectively with stakeholders.
• Oversee new feature development from start to finish, including UX/UI, creative development, technical requirements, and build.
• Scale new features, platform enhancements, and technology globally, ensuring cost-effective and timely rollout.
• Identify technology opportunities that support brand initiatives, including personalization and high-touch service, and drive business results.
• Act as lead for ELC Online Production, providing strategic input on new features, generic UX, build requirements, and brand prioritization.
• Identify opportunities for the brand to serve as a pilot brand; oversee pilot implementation, develop business recommendations and optimizations based on learnings, and scale solutions globally.
• Lead strategy, implementation, and rollout for Virtual Try On and other high-touch technologies; partner with the Global Retail Experience team to ensure an omni-consumer journey.
• Use expertise in online tools to identify ways existing products can address new business challenges.
• Define the user-testing approach and strategy to enhance the online experience.
• Use data-driven insights to develop and maintain a global consumer journey aligned with the current marketplace and consumer expectations.
• Lead ongoing site UX optimization, focusing on mobile, product discovery, product detail pages, and checkout to drive conversion; recommend best practices for the brand’s website and online experiences.
• Advocate for users by assessing pain points, identifying opportunities, and developing solutions to improve the user experience across digital platforms.
• Drive brainstorming on approaches to create sophisticated and engaging user experiences.
• Stay current on consumers and trends, emerging technology, competitors’ innovation, industry news, and audience research.

Qualifications

• Deep understanding of e-commerce and mobile design and development, including best-in-class solutions.
• At least 10 years of experience and expertise in digital production, project management, and related areas.
• Proven experience managing teams on mid- to large-scale, complex projects.
• Ability to compile and evaluate research needs, analyze results, and translate findings into action.
• Strong team collaboration and facilitation skills.
• Proven track record managing cross-platform website projects across desktop, tablet, mobile, and apps, with large groups of distributed stakeholders and project team members.
• Well-honed verbal, written, and presentation communication skills.
• Demonstrated experience leading and/or observing user research and usability testing and translating results into design decisions.
• Strong knowledge of all phases of web development, from concept and information architecture through design, development, and QA.
• Ability to communicate, collaborate, and influence effectively across groups.
• Proactive problem-solving abilities.
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.

Skills

Experience

At least 10 years in digital production, project management, or related areas.

Culture

The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.