Estée Lauder Companies Education Services Senior Specialist

About Estée Lauder Companies

The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.

Role & Responsibilities

• Plan and administer education seminars for all brands in the assigned region, serving as the brand point person for seminar needs and requirements, leading brand discussions, ensuring details are followed, and producing virtual training.
• Analyze staffing and historical seminar data to support mapping and planning.
• Map seminar locations and attendees by geography; analyze seminar maps to align stores with suitable locations and optimize schedules and costs.
• Plan and coordinate seminar events using the Seminar Registration system.
• Design seminar invitations that reflect each brand’s identity.
• Create attendee lists for basic seminars and support attendee lists for Honors events.
• Maintain seminar schedules by communicating blackout dates, obtaining seminar dates from BL+, and coordinating with Meeting Planners to secure and enter meeting-location details.
• Obtain brand approvals on time.
• Submit retailer requests and track them through completion.
• Create preliminary seminar lists by determining requirements and applying the appropriate filters.
• Support retailer approvals by preparing seminar lists in the retailer’s preferred format and adjusting the RSVP management platform to meet retailer requirements.
• Manage collaboration with Field to ensure preliminary seminar lists are updated and finalized on time.
• Ensure invitations and follow-up reminders are sent by deadlines.
• Monitor RSVPs, take appropriate action to secure them on time, and identify seminars at risk for attendance or budget.
• Collaborate with Field Executive Training Managers on department-wide virtual seminars, serving as producer.
• Coordinate preparation meetings with facilitators for department-wide virtual training production support.
• Identify overnight and travel requests, secure approvals, create rooming lists, and communicate travel and accommodation details to hotels and attendees.
• Send surveys to seminar attendees and facilitators on the Friday immediately after training.
• Conduct weekly meetings with brand Field Executive Training Managers to discuss current and upcoming seminars, including jeopardies and potential risks.
• Assign incoming seminar tasks to Education Services Representatives.
• Maintain a database of seminar assets, including copy, images, and headshots.
• Update brand process maps to reflect ongoing efficiency improvements.
• Maintain accurate seminar data in the tracking system.
• Share successes and escalate challenges to the Supervisor.
• Serve as an expert on brand requirements for live, in-person training and lead production of brand virtual training.
• Review invitations and email communications for accuracy before they are sent.

Qualifications

• Detail-oriented, with a strong sense of urgency and responsiveness.
• Proficiency in Excel and all Microsoft Office tools.
• Intermediate knowledge of reporting and analytical skills, including dashboards.
• Self-motivated, highly driven, resourceful, and committed to taking ownership.
• Excellent organizational skills and attention to detail.
• Strong analytical, decision-making, and problem-solving skills.
• Continuous-improvement and service-oriented mindset.
• Stakeholder management and excellent communication skills.

Skills

Culture

The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.