Estée Lauder Companies Ecommerce Account Manager

About Estée Lauder Companies

The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.

The Ecommerce Account Manager leads strategic relationships with Amazon and MELI Mexico, driving channel growth for prestige and luxury beauty brands through commercial planning, performance analysis, agency coordination and brand activation. The role partners across commercial, marketing and operational teams to optimize marketplace execution.

Role & Responsibilities

• Lead and nurture the strategic relationship with Amazon Mexico and MELI Mexico, serving as the primary contact on category trends, platform changes, strategic priorities and commercial moments.
• Identify opportunities for visibility, exclusive launches and key commercial events, including Hot Sale and Prime Day.
• Develop and execute brand strategies and joint business plans aligned with Amazon’s priorities and brand objectives.
• Track business KPIs, identify insights and optimize performance; drive forecasting accuracy, budget tracking and target achievement.
• Manage and align with the operational agency or third-party partner responsible for brand activations and catalogue updates.
• Ensure accurate implementation of product launches, promotional plans and content updates.
• Partner with brand teams to activate campaigns, including promotional events, brand stores, sponsored ads and A+ content.
• Maintain brand equity and guidelines across the platform, and support visibility for hero products and routine-based storytelling.
• Develop platform-specific ideas to drive conversion, traffic and new customer acquisition.
• Collaborate with media, CRM, supply and marketing teams to align full-funnel execution.

Qualifications

• At least 5 years of experience in ecommerce account management, ideally in beauty, FMCG or consumer goods.
• Deep understanding of Amazon Seller/Vendor Central, digital shelf principles and platform dynamics.
• Proven success managing external partners or agencies and cross-functional teams.
• Strong analytical mindset and ability to translate data into action.
• Excellent communication, negotiation and presentation skills.
• Proactive, strategic and agile in adapting to fast-paced environments.
• Experience with Amazon Advertising / Sponsored Ads is preferred.
• Understanding of retail media, SEO for eRetail and product content best practices is preferred.
• Passion for beauty and innovation in ecommerce is preferred.

Skills

Experience

At least 5 years in ecommerce account management, ideally in beauty, FMCG or consumer goods.

Culture

The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.