About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
The Director of Global Quality Assurance leads worldwide QA and R&D policies, procedures, regulatory compliance, document control, and training for OTC and cosmetics products, while managing the Open Text documentation system and supervising a Technical Writer. The role includes a two- to three-year global policy strategy and annual document development planning.
Role & Responsibilities
- Provide global leadership and management to establish policies and procedures that meet industry regulations and company business practices for Quality Assurance and R&D, including global regulatory compliance requirements for change management and document control for OTC and cosmetics products.
- Develop, implement, and maintain corporate QA and R&D policies and procedures to protect the company’s quality reputation and ensure regulatory compliance.
- Manage development and implementation of training on corporate QA and R&D policies and procedures, as well as technical writing for document changes and new policies and procedures.
- Lead development and global maintenance of comprehensive corporate QA policies and procedures across QA, Supply Chain, and R&D.
- Work with QA/R&D senior management to ensure global policies and procedures build on best practices and meet company and regulatory requirements.
- Lead periodic policy and procedure reviews to keep requirements current and aligned with regulations and business practices.
- Develop a document collaboration process to ensure draft global documents are appropriately reviewed, edited, and approved.
- Lead a two- to three-year global policy and procedure strategy and develop an annual global document development plan for approval by QA/R&D leadership.
- Develop and maintain a comprehensive global training program for corporate QA and R&D policies and procedures.
- Ensure personnel are adequately trained, understand policy and procedure requirements, and have the tools and knowledge to perform their essential tasks.
- Ensure training records for approved global policy and procedure documents are documented and retained, including quizzes demonstrating training effectiveness.
- Manage and maintain the corporate component of the Open Text documentation software program for routing, tracking, approval, change control, and retention of corporate QA/R&D global policies and procedures.
- Oversee security, access, and upgrades for the Open Text software system.
- Directly supervise and manage the Technical Writer role supporting development and implementation of the R&D policy and procedure documents program.
Qualifications
- 10 years of experience in Quality Systems Management and implementation, including hands-on experience developing and writing technical documents, preferably in a regulated industry.
- Bachelor of Science or Master of Science degree.
- Advanced MS Office skills, particularly MS Word, and skills in a range of industry DTP software.
- Professional understanding of templates, macros, and styles.
- Experience in documentation review, control, retention, and maintenance.
- Detail-oriented, with the ability to manage a high volume of documents in a fast-paced environment.
- Highly organized and process-oriented.
- Excellent oral and written communication and listening skills, with the ability to interact with and influence all levels of the organization.
- Ability to manage multiple requests while documenting activity and maintaining strong attention to detail.
- Ability to work independently and as part of a team.
- Ability to focus on a task and follow a precise process through to completion.
Skills
Experience
10 years in Quality Systems Management and implementation, including hands-on experience developing and writing technical documents, preferably in a regulated industry.
Education
BS/MS
Workplace
The successful candidate will be located in Melville, New York, USA, with easy access to New York.
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Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Global Quality Assurance Director», «Director of Quality Systems», «Quality Assurance Program Director», «Director of Quality Compliance», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.