- Location
- Wollerau Schwyz Switzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Nov 12, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a Customer Service Specialist for its Travel Retail Supply Chain team in Wollerau, Switzerland. The role manages end-to-end orders for assigned accounts, coordinates international deliveries, monitors service metrics and supports product launches across a portfolio of 25+ brands and 8,500+ SKUs. The position is full-time, with a 40-hour workweek and four office days plus the option to work from home one day per week.
Role & Responsibilities
- Manage the end-to-end order process, from order entry through delivery.
- Serve as the primary Customer Service contact for assigned customer accounts and regional commercial teams.
- Process and maintain customer orders in SAP, ensuring accuracy and timely execution.
- Coordinate international deliveries with Supply Chain, Operations and Transportation teams.
- Monitor orders, stock availability, shipments and backorders to maintain service levels and customer satisfaction.
- Manage a complex portfolio spanning 25+ brands and 8,500+ SKUs.
- Support successful new product launches and specific Go-to-Market requirements.
- Analyse key service metrics, including Fill Rate and OTIF, and identify opportunities to improve performance.
- Build strong relationships with retailers and internal stakeholders across Commercial, Supply Chain, Finance and Logistics.
- Contribute to continuous improvement initiatives that simplify processes and increase efficiency and order automation.
Qualifications
- Commercial or Customer Service background.
- Ideally 3+ years of experience in Customer Service or another Supply Chain function in an international environment.
- Strong customer orientation, with excellent communication and stakeholder management skills.
- Structured and detail-oriented, with the ability to manage multiple priorities effectively.
- Strong analytical and problem-solving capabilities and a proactive, can-do mindset.
- Experience with SAP or another ERP system and strong MS Office skills, particularly Excel.
- Ability to work independently in a fast-paced, multicultural environment.
- Business proficiency in English; German and other languages are an advantage.
- APICS certification is considered a plus.
Skills
Experience
Ideally 3+ years in Customer Service or another Supply Chain function within an international environment.
Education
A Bachelor's degree in Business Administration, Supply Chain or a related field is preferred.
Workplace
This position is based in Wollerau, Schwyz, Switzerland, within easy reach of Zurich.
Explore jobs in Schwyz or in Switzerland.
Benefits
40-hour workweek; four days per week in the office and the option to work from home one day per week; gym allowance; access to the employee shop; discounted Reka checks; free parking; career development across multiple functions.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.