- Location
- Wollerau Schwyz Switzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Nov 12, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies is seeking a Customer Service Data and Automation Analyst for its global Travel Retail Supply Chain team in Wollerau, Switzerland. The role strengthens reporting, analytics and automation across Customer Service and Order-to-Cash processes, turning complex data into actionable insights and solutions that improve efficiency. The position offers a 40-hour workweek and hybrid working, with four office days and one remote day per week.
Role & Responsibilities
- Own and continuously improve operational reports, Power BI dashboards and KPIs across multiple markets.
- Collect, validate and analyse data from SAP, SharePoint, Excel and other sources.
- Identify trends, variances and root causes, translating findings into clear business recommendations.
- Gather business requirements and develop dashboards, data models, scripts and reporting solutions to improve decision-making.
- Identify opportunities to simplify and automate manual processes using Power Query, Power Automate, VBA, Python or similar tools.
- Track automation and analytics initiatives and their measurable business impact.
- Maintain and continuously improve existing reporting flows, automation tools and data pipelines to ensure business continuity.
- Partner with Customer Service, Supply Chain, Commercial and technical teams.
Qualifications
- A university degree in Business, Analytics or another quantitative discipline is preferred.
- At least 3 years of experience in Customer Service, Supply Chain, Business Analytics or a related area.
- Strong analytical and problem-solving skills.
- Advanced Excel skills and hands-on experience with Power BI, DAX, Power Query and SQL.
- Experience with Power Automate, VBA or Python is an advantage.
- Understanding of Order Management, Order-to-Cash or Supply Chain processes; SAP experience is a plus.
- A proactive, curious and solution-oriented mindset, with strong stakeholder management skills.
- Business proficiency in English; additional languages are an advantage.
Skills
Experience
At least 3 years in Customer Service, Supply Chain, Business Analytics or a related area.
Education
A university degree in Business, Analytics or another quantitative discipline is preferred.
Workplace
The successful candidate will be located in Wollerau, Schwyz, Switzerland, with easy access to Zurich.
Explore jobs in Schwyz or in Switzerland.
Benefits
Gym allowance; a 40-hour workweek; hybrid working with four days per week in the office and one remote working day per week in Switzerland; personal development opportunities through the internal training hub, LinkedIn Learning and external educational training; access to the employee shop; the option to buy Reka checks at a discount; free parking.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.