- Location
- Neuilly-sur-Seine Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Nov 2, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
The CRM Offline Retention Intern supports digital retention campaigns for offline consumers across France, the Netherlands and Belgium, using BRAZE to drive in-store traffic and sales. The role covers campaign execution (50% of workload), collaboration (30%) and performance analysis and KPIs (20%).
Role & Responsibilities
- Implement offline campaigns across email, SMS, WhatsApp and other channels.
- Work with creative and local brand teams to develop engaging content and effective calls to action.
- Test and optimize campaign elements to improve engagement rates and revenue.
- Use data to personalize customer interactions.
- Work with local brands to plan and challenge their CRM activations.
- Coordinate with the regional CRM team to align plans and avoid scheduling multiple campaigns on the same day.
- Collaborate with CRM leads across markets to align approaches, challenge ideas and share best practices across EMEA.
- Analyze campaign performance to identify what works and what does not.
- Ensure email campaigns meet deliverability standards and follow best practices.
Qualifications
- Proven experience in email marketing and campaign orchestration.
- Strong analytical mindset, curiosity about data and ability to turn insights into action.
- Excellent communication and interpersonal skills, with the ability to work effectively with regional and local teams.
- Solid knowledge of digital trends and CRM best practices.
Skills
Workplace
This position is based in Neuilly-sur-Seine, Île-de-France, France, within easy reach of Paris.
Explore jobs in Île-de-France or in France.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Campaign Intern», «Customer Retention Marketing Intern», «Email Marketing Intern», «Digital CRM Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.