Estée Lauder Companies Counter Manager
- Location
- Viña del MarValparaísoChile
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Counter Manager role at Estée Lauder Companies in Viña del Mar, Chile – lead beauty retail sales team with strategic planning and team development focus.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute strategic business plans focused on customer recruitment and retention through targeted initiatives and impactful in-store events
- Manage customer relationship management activities and deliver exceptional customer service experiences
- Drive high-performing team culture with accountability, respect, and cooperation
- Develop and manage financial plans and allocate resources effectively
- Execute front-line marketing and consumer insights-driven initiatives
- Maintain organized operations and oversee administrative functions using computer systems
Qualifications
- Proven retail sales experience with demonstrated leadership capabilities
- Team leadership experience with degree of experience dependent on business/store size
- Strategic planning and execution expertise
- Ability to develop and manage financial plans and resources
- Proficiency with computerized systems including email and Microsoft Excel
- Excellent verbal and written communication skills with strong interpersonal abilities
- Quality customer service expertise with ability to handle complex customer situations with diplomacy
- High attention to detail and organizational skills
- Results-oriented mindset with drive to exceed objectives and standards
Skills
Experience
Proven leadership and coaching experience gained in a fast-paced retail environment. Background in team management and business planning with exposure to point-of-sale operations, consumer insights, and customer relationship management. Experience managing sales targets and operational metrics in a retail setting.
Education
Not specified
Workplace
This position is based in Viña del Mar, Valparaíso, Chile, within easy reach of Santiago.
Benefits
Progressive career opportunities, outstanding training and development, competitive remuneration and benefits package
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Sales Floor Manager», «Team Lead - Beauty Retail», «Retail Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.