- Location
- Viña del Mar Valparaíso Chile
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Dynamic leadership role at Estée Lauder Companies seeking an inspirational Counter Manager to lead a sales team in achieving revenue, customer service, and operational objectives across a prestige beauty counter. The position offers full accountability for strategic business planning, customer acquisition and retention, in-store event execution, and team development in a fast-paced retail environment.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute strategic business plans focused on customer recruitment and retention through targeted initiatives and impactful in-store events
- Manage customer relationship management activities and deliver exceptional customer service experiences
- Drive high-performing team culture with accountability, respect, and cooperation
- Develop and manage financial plans and allocate resources effectively
- Execute front-line marketing and consumer insights-driven initiatives
- Maintain organized operations and oversee administrative functions using computer systems
Qualifications
- Proven retail sales experience with demonstrated leadership capabilities
- Team leadership experience with degree of experience dependent on business/store size
- Strategic planning and execution expertise
- Ability to develop and manage financial plans and resources
- Proficiency with computerized systems including email and Microsoft Excel
- Excellent verbal and written communication skills with strong interpersonal abilities
- Quality customer service expertise with ability to handle complex customer situations with diplomacy
- High attention to detail and organizational skills
- Results-oriented mindset with drive to exceed objectives and standards
Skills
Experience
Proven leadership and coaching experience gained in a fast-paced retail environment. Background in team management and business planning with exposure to point-of-sale operations, consumer insights, and customer relationship management. Experience managing sales targets and operational metrics in a retail setting.
Education
Not specified
Workplace
This position is based in Viña del Mar, Valparaíso, Chile, within easy reach of Santiago.
Explore jobs in Chile.
Benefits
Progressive career opportunities, outstanding training and development, competitive remuneration and benefits package
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Sales Floor Manager», «Team Lead - Beauty Retail», «Retail Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.