Estée Lauder Companies Counter Manager

About Estée Lauder Companies

The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.

Estée Lauder Companies seeks a dynamic Counter Manager to lead, coach, and develop a team of Sales Associates within a fast-paced prestige beauty retail environment. This role offers total accountability for creating and executing an agile business plan through strategic customer targeting, impactful in-store events, exceptional relationship management, and high-performing team leadership. The position represents an exceptional opportunity for business planning, consumer insights, event management, and front-line marketing exposure, serving as a critical stepping stone toward career advancement within the prestige beauty industry.

Role & Responsibilities

• Lead, coach, and develop Sales Associates team to achieve all sales, customer service, and operational targets
• Create and execute agile business plans for customer recruitment and retention through strategic targeting and in-store events
• Manage exceptional customer relationship management and cultivate extensive informal networks
• Guide team performance while maintaining accountability standards and modeling team qualities such as respect, helpfulness, and cooperation
• Develop financial plans, manage resources, and execute strategic business initiatives
• Anticipate, recognize, and meet customer needs while handling difficult situations with diplomacy and tact

Qualifications

• Proven leadership and coaching capabilities in a fast-paced retail environment
• Business management skills with demonstrated results orientation and ability to meet objectives and standards
• Quality customer service expertise with skilled ability to influence and win people over
• Strategic planning and execution experience
• Ability to develop financial plans and manage resources effectively
• High attention to detail and strong organizational skills
• Excellent verbal and written communication skills with strong interpersonal abilities

Skills

Experience

Proven experience in retail sales with demonstrated team leadership capabilities; degree of experience dependent on store size and business scale. Background in strategic planning, execution, and business management within a dynamic retail setting required.

Education

Not specified

Culture

The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.