- Location
- Rio de Janeiro Rio de Janeiro Brazil
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a dynamic Counter Manager to lead and develop a team of Sales Associates in a fast-paced retail beauty environment. The role offers total accountability for store performance, encompassing sales targets, customer service excellence, and team leadership. This position combines strategic business planning, customer relationship management, event execution, and consumer engagement to drive customer acquisition and retention. Successful candidates will demonstrate proven retail leadership, business acumen, and a coaching mindset, with clear pathways to advancement into field management and senior roles across the prestige beauty sector.
Role & Responsibilities
- Lead and coach a team of Sales Associates to achieve all sales, customer service, and operational targets
- Develop and execute an agile business plan focused on customer acquisition and retention through strategic targeting
- Plan and implement impactful in-store events and customer relationship management initiatives
- Manage financial performance, develop business plans, and allocate resources effectively
- Recruit, develop, and retain high-performing team members while maintaining accountability for individual and collective performance
- Identify and respond to customer needs with strategic solutions and proactive engagement
- Oversee daily counter operations, inventory management, and compliance with brand standards
Qualifications
- Proven retail sales experience with demonstrated track record of meeting objectives and exceeding targets
- Team leadership experience with the ability to coach, develop, and hold team members accountable
- Strategic planning and execution capabilities
- Proficiency in financial planning, budgeting, and resource management
- Excellent verbal and written communication skills with strong interpersonal abilities
- Customer service excellence with ability to manage difficult situations with diplomacy and discretion
- Proficiency with computerised systems, email, and Microsoft Excel
- High attention to detail with strong organisational skills
- Ability to work both autonomously and collaboratively within a team environment
Skills
Experience
Retail sales experience with demonstrated leadership capability. The degree of prior management experience should align with the size and complexity of the assigned store or counter. Experience in strategic planning, business development, and team management within a prestige retail or beauty environment is advantageous.
Education
No specific educational qualification stated; retail leadership experience and demonstrated business acumen are prioritised over formal credentials.
Workplace
This position is based in Rio de Janeiro, Rio de Janeiro, Brazil.
Explore jobs in Brazil.
Benefits
Progressive career opportunities and outstanding training and development programmes are provided. A competitive remuneration and benefits package is offered, though specific benefits are not detailed in the posting.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Leader», «Prestige Beauty Manager», «Sales Team Lead», «Store Counter Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.