- Location
- Pune Maharashtra India
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 26, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks an accomplished Counter Manager to lead and develop a team of Sales Associates while driving sales, customer service, and operational excellence in a fast-paced prestige beauty retail environment. The successful candidate will function as Chief Executive Officer of their own counter, developing and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management. This role offers comprehensive exposure to business planning, consumer insights, event management, and front-line marketing—essential foundations for career progression within the beauty industry.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute an agile business plan with strategic customer targeting and retention initiatives
- Organize and manage impactful in-store events and customer engagement activities
- Maintain exceptional customer relationship management and luxury service standards
- Recruit and retain high-performing team members through effective leadership and motivation
- Develop and manage financial plans aligned with store performance objectives
- Monitor and analyze business performance metrics and consumer insights
- Maintain accurate inventory and operational systems, including computerized point-of-sale platforms
Qualifications
- Proven retail sales experience in a fast-paced environment
- Demonstrated team leadership and people management capabilities
- Strategic planning and execution expertise
- Ability to develop financial plans and manage resources effectively
- Proficiency with computerized systems, including email and Microsoft Excel
- Strong verbal and written communication skills with excellent interpersonal abilities
- Results-oriented mindset with high drive to meet objectives and standards
- Ability to identify and cultivate others' development needs
- Diplomatic and tactful approach to resolving difficult customer service situations
- High attention to detail and strong organizational skills
- Capability to work autonomously while contributing effectively to team objectives
Skills
Experience
Proven experience in retail sales management within a luxury or prestige beauty environment, with demonstrated success in team leadership, strategic planning, and business execution. Experience leading sales teams and achieving performance targets required. Experience in a fast-paced retail or hospitality setting preferred.
Education
Secondary education or equivalent; additional retail management or business qualifications advantageous but not required.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Point of Sale Manager», «Retail Manager», «Beauty Counter Leader», «Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.