- Location
- Pune Maharashtra India
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a dynamic Counter Manager to lead and develop a sales team, achieving all sales, customer service, and operational targets at a multibrand beauty counter in Pune. This first-level management role combines point-of-sale leadership, business planning, customer relationship management, and in-store event execution. The successful candidate will operate with full accountability for recruitment and retention strategy, team coaching, and business performance in a fast-paced retail environment.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets
- Create and execute an agile business plan focused on strategic customer targeting and retention
- Plan and execute impactful in-store events and customer engagement initiatives
- Manage customer relationship management (CRM) strategy and consumer insights application
- Recruit and retain customers through strategic business planning and relationship management
- Guide team performance and hold associates accountable to standards
- Manage store operations, resources, and financial planning
- Model team qualities including respect, helpfulness, and cooperation
Qualifications
- Proven retail sales experience with team leadership background
- Strategic planning and execution capabilities
- Experience developing financial plans and managing resources
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Ability to anticipate and meet customer needs
- Demonstrated coaching and people development capabilities
- High attention to detail and organizational skills
- Proficiency with computerized retail systems, email, and Microsoft Excel
Skills
Experience
Proven experience in a fast-paced retail environment with a track record of team leadership and sales management. The specific degree of experience required is dependent on business and store size, with candidates demonstrating progressive responsibility in sales and people management.
Education
No specific educational qualification stated; relevant retail or business management experience is prioritized.
Workplace
This position is based in Pune, Maharashtra, India, within easy reach of Mumbai.
Explore jobs in India.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Prestige Beauty Counter Lead», «Retail Operations Manager», «Store Management Executive», «Point of Sale Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.