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- Posted
- Sep 23, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a dynamic Counter Manager to lead and develop a team of Sales Associates across sales, customer service, and operational objectives at a prestige beauty counter. The role demands proven leadership and business management skills in a fast-paced retail environment, with full accountability for business planning, customer acquisition through strategic targeting and in-store events, and team performance management. This position offers exposure to business planning, consumer insights, and front-line marketing, positioning high performers for career advancement within the beauty industry.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve sales targets and customer service standards
- Create and execute an agile business plan focused on customer acquisition and retention through strategic targeting
- Plan and execute impactful in-store events to drive customer engagement and sales performance
- Manage customer relationship management initiatives and foster exceptional customer experiences
- Maintain total accountability for counter performance against operational targets and KPIs
- Recruit and manage team talent, ensuring high performance standards and accountability
- Oversee financial planning and resource management for the counter operation
- Drive front-line marketing activities and consumer engagement strategies
Qualifications
- Proven retail sales experience with demonstrated success in point-of-sale environments
- Strong team leadership experience with a track record of coaching and developing team members
- Strategic planning and execution capabilities
- Ability to develop financial plans and manage budgetary resources
- Proficiency with computerized systems including email and Microsoft Excel
- Excellent verbal and written communication skills with strong interpersonal abilities
- Consultative customer service expertise and ability to handle complex situations with diplomacy
- High attention to detail and strong organizational skills
- Demonstrated results orientation and drive to exceed objectives
Skills
Experience
Retail leadership experience in a fast-paced environment; the level of experience required depends on the size and complexity of the counter or store operation.
Education
Not specified
Workplace
The successful candidate will be located in New Delhi, Delhi, India.
Explore jobs in India.
Benefits
Progressive career opportunities, outstanding training and development programs, and competitive remuneration and benefits package
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Counter Lead», «Beauty Counter Supervisor», «Point of Sale Manager», «Sales Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.