- Location
- Mumbai Maharashtra India
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 6, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
The Counter Manager leads, coaches and develops Sales Associates while driving sales, customer service and operational targets. The role owns business planning, customer recruitment and retention, in-store events, customer relationship management and team performance. This is a full-time position at Tira Infinity Mall Malad in Mumbai.
Role & Responsibilities
- Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
- Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and leadership of a high-performing team.
- Manage business planning, consumer insights, event management, customer relationship management and front-line marketing.
Qualifications
- Retail sales experience.
- Team leadership experience; the required degree of experience depends on the business and store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Effective verbal and written communication skills and excellent interpersonal skills.
- Quality customer service skills and the ability to win people over.
- Results-oriented, with strong drive to meet objectives and standards.
- Pursues goals beyond what is required or expected.
- Recognizes others' development needs and strengthens their abilities.
- Anticipates, recognizes and meets customer needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides others' performance while holding them accountable.
- Cultivates and maintains extensive informal networks.
- Models respect, helpfulness and cooperation.
- Strong attention to detail and organisational skills.
- Ability to work autonomously and contribute to a team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact and discretion when dealing with people.
- Working knowledge of a computerised system, including email and Microsoft Excel.
Skills
Experience
Retail sales experience and team leadership experience; the required degree of experience depends on the business and store size.
Workplace
This position is based in Mumbai, Maharashtra, India.
Explore jobs in India.
Benefits
Progressive career opportunities, training and development, and a competitive remuneration and benefits package.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.