Estée Lauder Companies Counter Manager
- Location
- MumbaiMaharashtraIndia
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Counter Manager at Estée Lauder Companies in Mumbai: Lead prestige beauty teams, drive sales targets, and manage store operations.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute an agile business plan to recruit and retain customers through strategic targeting and impactful in-store events
- Drive exceptional customer relationship management and build long-term customer loyalty
- Manage team performance and hold direct reports accountable to agreed standards
- Implement customer service best practices and ensure consistent service excellence across all customer interactions
- Lead strategic planning and execution initiatives to drive counter performance
- Develop financial plans and manage allocated resources effectively
- Conduct in-store training on product knowledge, selling techniques, and brand values
Qualifications
- Proven leadership and team management experience in retail environments
- Demonstrated ability to coach and develop high-performing teams
- Results-oriented mindset with strong drive to meet sales objectives and key performance indicators
- Excellent verbal and written communication skills with strong interpersonal abilities
- Quality customer service skills and ability to handle difficult customer situations with diplomacy
- Strategic planning and business management experience
- Experience developing financial plans and managing budgets
- Proficiency with computerized systems, email, and Microsoft Excel
- High attention to detail and strong organizational skills
Skills
Experience
Retail sales experience with demonstrated leadership and team management capabilities; experience managing point-of-sale operations and leading retail teams preferred. Experience may vary depending on store size and business complexity.
Education
No specific formal educational requirement stated; however, strong business acumen and familiarity with retail operations is essential.
Workplace
This position is based in Mumbai, Maharashtra, India.
Benefits
Progressive career opportunities, outstanding training and development, and competitive remuneration and benefits package.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Sales Counter Lead», «Prestige Beauty Manager», «Store Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.