- Location
- Monterrey Nuevo León Mexico
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks an accomplished Counter Manager to lead and mentor a sales team in achieving targets across sales, customer service, and operations within a high-pace retail beauty environment. The role offers full accountability for strategic business planning, customer retention initiatives, in-store events, customer relationship management, and team leadership. This position represents an entry-level management opportunity with exposure to consumer insights, financial planning, and front-line marketing—a typical pathway to senior field and management positions within the prestige beauty sector.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to exceed sales, customer service, and operational targets
- Create and execute an agile business plan focused on customer acquisition and retention through strategic targeting and events
- Oversee exceptional customer relationship management and ensure consistent delivery of premium service experiences
- Manage in-store events and promotional activities to drive customer engagement and loyalty
- Establish financial plans and resource allocation strategies appropriate to store size and objectives
- Maintain high performance standards while holding team members accountable to KPIs and behavioral expectations
- Cultivate informal networks to support customer retention and team collaboration
- Monitor and optimize store operations, ensuring adherence to visual merchandising, inventory, and cleanliness standards
Qualifications
- Proven retail sales experience with demonstrated success in meeting and exceeding targets
- Team leadership experience with the ability to coach, mentor, and develop others
- Strategic planning and execution capability across customer acquisition and financial management
- Excellent verbal and written communication with strong interpersonal skills
- Advanced customer service acumen with ability to navigate difficult situations with diplomacy and tact
- Strong financial acumen; ability to develop and manage budgets and resource allocation
- Proficiency with computerized retail systems, Microsoft Excel, and email communications
- High attention to detail and organizational excellence
- Ability to work autonomously while contributing effectively to team objectives
Skills
Experience
Proven experience in retail sales with demonstrated team leadership capability. Experience in strategic planning, financial management, and business execution is essential. Degree of experience will be commensurate with business and store size.
Education
No specific educational requirement stated; retail leadership experience valued over formal credentials.
Workplace
The successful candidate will be located in Monterrey, Nuevo León, Mexico.
Explore jobs in Mexico.
Benefits
Progressive career opportunities, outstanding training and development, and competitive remuneration and benefits package.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Point of Sale Manager», «Beauty Counter Supervisor», «Retail Counter Lead», «Sales Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.