- Location
- Mexico City Ciudad de México Mexico
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a dynamic Counter Manager to lead, coach, and develop a team of Sales Associates in a prestige beauty retail environment, with full accountability for sales performance, customer service excellence, and operational targets. This first-level management role offers exposure to strategic business planning, consumer insights, event management, and customer relationship management—foundational competencies for career progression within the beauty industry. The successful candidate will drive customer acquisition and retention through targeted marketing initiatives, impactful in-store events, and exceptional leadership of a high-performing team.
Role & Responsibilities
- Lead, coach, and develop a high-performing team of Sales Associates to achieve sales, customer service, and operational targets
- Create and execute strategic business plans to recruit and retain customers through targeted initiatives and in-store events
- Manage comprehensive customer relationship management and loyalty programs to drive repeat business
- Drive recruitment and retention of top talent within the sales team
- Oversee in-store operations, merchandising, and visual presentation to maintain brand standards
- Analyze consumer insights and market data to inform business strategy and decision-making
- Manage financial planning, budgets, and resource allocation to optimize store profitability
- Cultivate and maintain informal networks with key stakeholders, partners, and high-value clients
Qualifications
- Proven retail sales experience with demonstrated track record of exceeding targets
- Effective verbal and written communication skills with excellent interpersonal abilities
- Demonstrated team leadership experience with accountability for people and performance management
- Quality customer service skills with ability to handle difficult situations with diplomacy and tact
- Ability to develop and execute strategic plans aligned with business objectives
- Experience managing financial plans and allocating resources effectively
- Proficiency with computerized systems, including email and Microsoft Excel
- High attention to detail and strong organizational capabilities
- Ability to work both autonomously and collaboratively within a team environment
Skills
Experience
Required experience in retail sales and team leadership within a fast-paced retail environment. Experience in strategic planning and execution is essential. The degree of required experience is dependent on business and store size; progression to this role typically comes from point-of-sale positions within the prestige beauty sector.
Education
No formal education requirement specified, though retail management certification or equivalent professional development is advantageous.
Workplace
The successful candidate will be located in Mexico City, Ciudad de México, Mexico.
Explore jobs in Mexico.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Sales Manager - Beauty Retail», «Prestige Beauty Manager», «Counter Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.