- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks an experienced Counter Manager to lead a team of Sales Associates and drive sales, customer service, and operational excellence at a prestige beauty counter. The role combines first-level management responsibilities with strategic business planning, event execution, and consumer relationship management, offering exposure to the full scope of retail operations within the beauty industry. This position represents an entry into management within a world-class prestige beauty organization, with clear pathways for advancement to regional and senior leadership roles.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets
- Develop and execute an agile business plan incorporating strategic customer targeting, in-store events, and customer relationship management initiatives
- Recruit and retain customers through targeted marketing strategies and exceptional service delivery
- Manage inventory, financial performance, and resource allocation for the counter
- Conduct performance reviews, provide coaching, and hold team members accountable to standards
- Create and execute in-store events and promotional campaigns to drive foot traffic and sales
- Maintain high standards of product knowledge and customer service excellence
- Monitor market trends and consumer insights to inform business decisions
- Build and cultivate professional networks to support business growth
Qualifications
- Proven retail sales experience with demonstrated track record of results
- Strong team leadership experience
- Strategic planning and execution capability
- Financial acumen with ability to develop budgets and manage resources
- Excellent verbal and written communication skills with strong interpersonal abilities
- Customer service excellence and ability to handle complex customer situations with diplomacy
- Attention to detail and strong organisational skills
- Ability to work both autonomously and collaboratively within a team
- Proactive, positive attitude and commitment to continuous improvement
- Proficiency with computerised retail systems, email, and Microsoft Excel
Skills
Experience
Minimum 2–3 years of retail sales experience with proven leadership in a fast-paced retail environment. Experience level may vary depending on store size and business complexity. Track record of achieving sales targets and developing team members is essential.
Education
Secondary education required; retail management certification or equivalent professional development in beauty retail preferred but not mandatory.
Workplace
This position is based in Medellín, Antioquia, Colombia.
Explore jobs in Colombia.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Boutique Manager», «Counter Sales Manager», «Brand Manager Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.